topic Re: Device not visible on Nest App in Nest Thermostats

Device not visible on Nest App

ElaineT57 — Mon, 15 Aug 2022 14:09:10 GMT

My Nest thermostat is not visible on my app. When I try to add it says it’s already on account, remove and re-add, but since it’s not visible there’s nothing to remove. My husband has it on his App, under his separate email account.

Re: Device not visible on Nest App

MplsCustomer — Mon, 15 Aug 2022 14:26:41 GMT

@ElaineT57

If your Nest thermostat is already on your husband's gmail account, that would explain why YOU are getting a message saying it's already on another account. Your husband should--in the Google Home app--go to Settings | Household and select the "Invite person" to invite you, using your gmail account, to give you access to the thermostat (and any other Google Nest devices).

Re: Device not visible on Nest App

MelbaDT — Thu, 18 Aug 2022 03:28:48 GMT

Hey folks,

Thanks for your help, MplsCustomer.

ElaineT57, how's it going? Did you manage to have your husband invite your email address to be a member of the 'house' where your Nest thermostat is? Take a look at this link for the step by step guide: https://goo.gle/2C9YF38

Best,

Melba

Re: Device not visible on Nest App

Ryan_G — Mon, 22 Aug 2022 05:53:04 GMT

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Regards,
Ryan

Re: Device not visible on Nest App

Ryan_G — Tue, 23 Aug 2022 08:28:32 GMT

Hey there,

Thanks for being here in the Google Nest Community.

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan