topic Re: nest thermostat linked to nest app but i cant get it to link to google home in Nest Thermostats

nest thermostat linked to nest app but i cant get it to link to google home

badwolf — Sun, 21 Aug 2022 09:30:26 GMT

Hi people this is my first post so sorry if this has been asked before...

nest learning thermostat with heat link gen 3.

i cannot get the nest app to link with google home so i cant use voice commands to change the heating

i go into google home and i click on the plus to add a new device then i click on works with google i type in nest in the search bar and select the nest it takes me to nest sign in this is where things go really wrong because i am using a google account all i get all the time is incorrect username or password "if you have migrated or want to create a new one, sign in with google. i tried my google email with google password its just throws the same error.

i have tried a master reset of all settings in the nest thermostat still no go please can someone give some advice on where i am going wrong please??

thank you

martin

Re: nest thermostat linked to nest app but i cant get it to link to google home

David_K — Sun, 21 Aug 2022 09:51:31 GMT

You don't need to use those steps to sync your devices. Setup your thermostat in the Nest app as you normally would, then follow these steps if it doesn't show up in the Home app:

At the top right, tap your account.
Verify that the Google Account shown is the one linked to your thermostat. To switch accounts, tap another account or Add another account.
Tap Assistant settings > Home control.
Swipe down with your finger on the screen.
There will be a spinning circle. The sync is complete when the circle disappears.

Re: nest thermostat linked to nest app but i cant get it to link to google home

badwolf — Sun, 21 Aug 2022 11:06:28 GMT

Thank you for replying David i checked in the nest app to make sure it was using the same google account has google home is and they are the same i followed your instructions with no issues but when i swiped down the screen there was no spinning disc just a list. i tried both pulling down the screen and scroll right to the end of that very long list lol .... but no joy the first pictures shows you what i get when i follow your instructions the second pic shows its still not showing up in google home.

Re: nest thermostat linked to nest app but i cant get it to link to google home

Dolph71 — Mon, 22 Aug 2022 17:34:13 GMT

Having the same issue , even the Google themselves haven’t been able to resolve this issue

Re: nest thermostat linked to nest app but i cant get it to link to google home

badwolf — Mon, 22 Aug 2022 18:49:33 GMT

Hi Dolph sorry to hear your having the same issue, it seams to be a linking issue between nest app and google home i even tried another google account and reset everything but still nothing is helping, if i use a web browser i can go straight into the nest account with which is linked to google its just google home either i am missing a step somewhere or its a software issue.

thank you

Martin

Re: nest thermostat linked to nest app but i cant get it to link to google home

Dolph71 — Mon, 22 Aug 2022 19:11:58 GMT

I have tried reset , reinstall and created a new home in the home app , nothing has worked , must be a software issue or a permissions problem ( tried to reset all those as well )

Re: nest thermostat linked to nest app but i cant get it to link to google home

badwolf — Mon, 22 Aug 2022 19:12:51 GMT

i just noticed something my thermostat software is way out of date according to nest app my version is 5.9.5-2 according to google there software page says current version is

Important: Some software updates may take a few weeks to make it to all Nest thermostats that are connected to Wi-Fi.

Version 6.2-27 – released 3 May 2022

...

but when i first installed the thermostat it did a check for updates and said it was up to date same has when i performed the reset it checked then same said it was up to date most odd it even says in the app that an update has never been done see picture...

Re: nest thermostat linked to nest app but i cant get it to link to google home

Dolph71 — Mon, 22 Aug 2022 19:21:17 GMT

I have same software version as you , but it also shows an update date as today , where yours shows never , wonder if you can force an update

Re: nest thermostat linked to nest app but i cant get it to link to google home

badwolf — Mon, 22 Aug 2022 19:30:55 GMT

you can do an update thro the thermostat but it just says up to date on mine every time i tell it to update hmmm

Re: nest thermostat linked to nest app but i cant get it to link to google home

badwolf — Tue, 23 Aug 2022 13:14:51 GMT

Right just been on with nest support for the past over 2 hours they said it was a software issue so put me through to google home only for them to say no its a thermostat problem so passed back to nest support got it raised up to higher management and they said there is an on going issue with linking and the team is looking into it and they will email back in 24 to 48 hours so we will see i told them i will come back to them if i not hear anything by friday.

Re: nest thermostat linked to nest app but i cant get it to link to google home

badwolf — Tue, 23 Aug 2022 13:32:28 GMT

Dolph i asked about the software version too and for europe 5.9.5-2 is the most upto date version

Re: nest thermostat linked to nest app but i cant get it to link to google home

Dolph71 — Tue, 23 Aug 2022 13:51:44 GMT

Thats interesting that the software version is different, in Europe. Have an outstanding ticket with them as well , let’s see if they can sort it out by Friday

Re: nest thermostat linked to nest app but i cant get it to link to google home

dogouk — Tue, 23 Aug 2022 14:28:59 GMT

Im also having the same issues. how annoying.

Re: nest thermostat linked to nest app but i cant get it to link to google home

badwolf — Tue, 23 Aug 2022 16:50:45 GMT

dogouk you could get in touch with nest support but be willing to go through nearly 2 hours of them having you add and remove and reset stuff or you could just sit tight and see if this gets resolved in a few days .... as soon as i hear back from them or it starts working then i will post on here so others can try that have been having the same problem.

But yes you are correct its very annoying in a lot of ways for a start this issue has been on going since sunday with no fix in sight or even what the issue is also you cant tell me someone from nest checks these posts it would have taken them 2 minutes to post saying they are aware of this issue and give it a few days.

Re: nest thermostat linked to nest app but i cant get it to link to google home

dogouk — Tue, 23 Aug 2022 18:13:50 GMT

Hi @badwolf , thanks for the reply, i spent most of today removing adding resetting anything to do with google nest. i will sit and wait to see what happens.. googling other forums it seems that its not limited to one or two us..

Re: nest thermostat linked to nest app but i cant get it to link to google home

badwolf — Fri, 26 Aug 2022 17:01:18 GMT

Well i spent another hour in chat with nest support still no fix and they claim they have no idea how long this is going to take to fix the issue..... i am starting to think that the issue is a lot worse than they are letting on or this is just a load of crap they tell users to keep them quiet when i asked how long a time frame we are looking at all i get in reply is we do not know but soon.

Re: nest thermostat linked to nest app but i cant get it to link to google home

Dolph71 — Fri, 26 Aug 2022 17:32:00 GMT

Chased my outstanding case , just got “you have been referred to a senior team member”,nothing else after 4 days , tried to re add device today , no joy !

Re: nest thermostat linked to nest app but i cant get it to link to google home

badwolf — Fri, 26 Aug 2022 18:05:28 GMT

yeah i try adding the thermostat everyday but no joy at all sadly.

Re: nest thermostat linked to nest app but i cant get it to link to google home

badwolf — Fri, 26 Aug 2022 22:35:15 GMT

ok i got it to work on mine i do not know which solution fixed it so i will give what i did and if one does not work try the other

first one and i think this maybe the main one but i could be wrong....

if your connecting to your wifi with 5G turn it off (in your wifi router) tell it to only use 2.4g i know this will mean your stuck on 2.4G wifi .... then go into the nest thermostat do a reset all settings .... go into nest app and remove the thermostat ...... then reinstall the thermostat .... i started with the wall thermostat got that connected and up and running then i added it again to the nest app then i added it to google home and after a couple of seconds it came on the screen in google home........

second thing i did was i added the port forward rules to my router

ports 80, 443, 9443, 9543, 11095.

these ports have to be both TCP and UDP then follow the above instructions on resetting and re-adding the thermostat....... i am sorry i do not know which solution fixed mine i never tried a reset after i added the port forward rules so i am unsure but my best guess is option 1

i hope this helps you guys out i will try switching 5G back on tomorrow see if i loose it out of the app again i am too tired to try it now .... good luck people.

please keep us informed if this or did not work for you .... i will post tomorrow on the results of turning 5G back on

Re: nest thermostat linked to nest app but i cant get it to link to google home

Dolph71 — Sat, 27 Aug 2022 06:24:02 GMT

Thanks for sharing , tried this and it unfortunately hasn’t worked for me , have reserved a fixed 2.5 ip address and opened mentioned ports , but still not joy , I do have a eero mesh network and wonder if this is the issue , so may try and connect to my original router and see if that makes any difference ….