topic Re: New Phone and number, can’t get into acct in Nest Thermostats

New Phone and number, can’t get into acct

Kla85743 — Fri, 12 Aug 2022 05:22:05 GMT

I have an non-migrated Nest account. The nest app accepts my username & password which are correct. However, I recently got a new iPhone & phone number with Verizon. My nest account has my former cell phone # associated with the 2 step authentication process. Which I can’t do because I can’t even migrate the account now because I have to 2 step authenticate going through that process as well.

Re: New Phone and number, can’t get into acct

MplsCustomer — Fri, 12 Aug 2022 13:38:32 GMT

@Kla85743

Google Nest's recommendation for non-migrated Nest accounts is: "If you plan to get a new phone number and stop using your old one, you should turn off 2-step verification before you deactivate your old line. Then you can turn 2- step notification back on with your new number." (https://support.google.com/googlenest/answer/9295081?hl=en#zippy=%2Cchange-your-phone-number).

These are Google Nest's recommendations if you can't access your phone number or email to which the verification code was sent: https://support.google.com/googlenest/answer/9295081?hl=en#zippy=%2Cif-you-cant-access-your-phone-number-or-your-email-where-we-sent-the-verification-code-to.

I don't know whether Google Nest Support can offer another alternative, but you can reach them starting with this link: https://support.google.com/googlenest/gethelp.

Re: New Phone and number, can’t get into acct

Jeran — Wed, 17 Aug 2022 21:56:04 GMT

Hey there Kla85743,

Just checking up on this thread, did you have any more questions or need any additional help?

Thank you,
Jeran

Re: New Phone and number, can’t get into acct

Ryan_G — Mon, 22 Aug 2022 09:14:56 GMT

Hey everyone,

I'd like to jump in here and check if you've seen Jeran's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Jeran.

Regards,
Ryan

Re: New Phone and number, can’t get into acct

Ryan_G — Tue, 23 Aug 2022 13:04:36 GMT

Hey there,

Thanks for being here in the Google Nest Community.

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan

Re: New Phone and number, can’t get into acct

JasonWhitaker — Mon, 29 Aug 2022 14:59:23 GMT

I have an old number linked to my nest account.

Ive not logged into this account for a while but have cameras and thermostat linked. i know my password but the 2FA is being sent to the wrong number. how do i get around this?

Re: New Phone and number, can’t get into acct

Jake — Wed, 31 Aug 2022 18:17:43 GMT

Hey all,

I wanted to follow up and see I could be of any help. I found an article with more details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: New Phone and number, can’t get into acct

Ryan_G — Sun, 04 Sep 2022 15:31:53 GMT

Hey everyone,

I'd like to jump in here and check if you've seen Jake's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Jake.

Regards,
Ryan

Re: New Phone and number, can’t get into acct

MelbaDT — Tue, 06 Sep 2022 09:24:17 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba