topic Re: Connection issue in Nest Thermostats

Connection issue

hussfam — Sat, 03 Sep 2022 20:54:52 GMT

I am having issues with connection to my WiFi. The thermostat had been connected and then got disconnected. Tried fixing it and now all I have is a spinning circle of dots trying to connect. I can't get out of it

Re: Connection issue

MplsCustomer — Sun, 04 Sep 2022 16:16:49 GMT

@hussfam

You could try contacting Google Nest Support starting with this link:

https://support.google.com/googlenest/gethelp

Re: Connection issue

Jeff — Thu, 08 Sep 2022 14:55:55 GMT

Hi hussfam,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: Connection issue

hussfam — Thu, 08 Sep 2022 18:37:59 GMT

I contacted Google Support. They replaced the display. It arrived yesterday and appears to be working fine.

Re: Connection issue

Jeff — Thu, 08 Sep 2022 18:53:23 GMT

I'm happy that worked out well for you, hussfam.

Before I mark this as resolved, is there anything else you might need?

Thanks,

Jeff

Re: Connection issue

janthadeus — Mon, 12 Sep 2022 03:28:36 GMT

Hi folks,

Thanks for your help here, Jeffrey.

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,