topic One thermostat on line the other offline in Nest Thermostats

One thermostat on line the other offline

Dflak — Fri, 09 Sep 2022 12:24:46 GMT

The system was installed by a professional last week.

We installed the downstairs thermostat with no problem.

The upstairs installed and then would not connect. So we called technical support and they told us to remove the downstairs device. We did that and the upstairs thermostat installed OK.

The we went back downstairs and added back the downstairs thermostat.

Both thermostats were working and showing on the app.

Today the downstairs thermostat is offline.

The WIFI has been up and running since installation. Since the device is 15 feet away and directly in line of sight of the router, I doubt that WIFI connectivity is the issue. Why did it drop off line?

Re: One thermostat on line the other offline

Ryan_G — Wed, 14 Sep 2022 12:20:03 GMT

Hi Dflak,

Thanks for reaching out here in the Google Nest Community.

I am sorry to hear about what's happening with your Nest Thermostat. I'd like to check a couple of things for us to further isolate the issue. Is the downstairs thermostat still showing in the app? Have you tried to swap these two Nest Thermostats? It is also possible that a network interference causes this Nest Thermostat to lose its grasp to the network. Check if there's any electronic devices near the thermostat.

Regards,

Ryan

Re: One thermostat on line the other offline

Dflak — Wed, 14 Sep 2022 21:10:43 GMT

The only electronic device nearby is the microwave oven. I sure hope that's not leaking radiation. Also at worst the only emissions could be from the motor that moves the turnstile. It does not seem to interfere with other devices.

Anyway I rebooted and reset everything, including the phone and my router and it has been hanging in there for the past two days.

Re: One thermostat on line the other offline

Jeff — Wed, 12 Oct 2022 20:19:31 GMT

Hi Dflak,

It has been some time since you said things were working well for you. I wanted to check in and see if things were still stable or to see if you have seen any troubles since the last post. If you're needing some help, let me know.

Thanks,
Jeff

Re: One thermostat on line the other offline

Jhonleanmel — Sun, 16 Oct 2022 17:42:45 GMT

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: One thermostat on line the other offline

Jhonleanmel — Mon, 17 Oct 2022 17:59:04 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel