topic Re: Heatlink stopped working in Nest Thermostats

Heatlink stopped working

Eoinp — Fri, 09 Sep 2022 10:37:28 GMT

Our Nest has been working fine until recently the thermostat stopped connecting to the heat link. The heat link no longer has a light showing, so I guess it needs a reset or replacement. Can someone help?

Thanks

Re: Heatlink stopped working

k_anderson90 — Fri, 09 Sep 2022 11:02:41 GMT

I have just had the same issue, electrician has been round and confirmed there is electric to both the Thermostat and Heat Link.

Hold the button down for 10 seconds to give it a reset, if nothing it could be warranty.

Re: Heatlink stopped working

DragosC — Fri, 09 Sep 2022 11:56:03 GMT

Thanks for letting us know @Eoinp

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or message on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)

Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

Re: Heatlink stopped working

Eoinp — Fri, 09 Sep 2022 12:32:01 GMT

Thank you.

We have it about two years and worked fine until a few weeks ago, and haven't been able to get it working since.

Are there any lights on the Heat Link? None

Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode? No, nothing happens

Are you seeing any wiring report or message on the thermostat and/or the app? Thermostat just says that it can't connect to the heatlink

Have you had any recent power cuts in your area? If yes, has the power been restored? No powercuts

Have you recently had service or maintenance on your electrical, plumbing, or heating system? Service on the heating system about 8 months ago

If yes, how long was the power off for? (Be specific.) Maybe 20 minutes

Could you tell us please if you've checked on the breaker switch and fuse box? Yes, all looks fine

Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference? Yes, tried that now

Re: Heatlink stopped working

DragosC — Fri, 09 Sep 2022 12:50:02 GMT

Thank you. I've sent you an email. Please follow the instructions from it and let me know when you're done.

Re: Heatlink stopped working

AlexD — Mon, 12 Sep 2022 11:12:28 GMT

Hi, just wanted to check in. Did you get the email from my colleague? Let me know if you need any further assistance.

Re: Heatlink stopped working

Eoinp — Mon, 12 Sep 2022 11:48:17 GMT

Hi, I got the initial email asking for more information, and filled out the form, but I haven't heard back from them since

Re: Heatlink stopped working

AlexD — Mon, 12 Sep 2022 13:30:25 GMT

I managed to locate the form. I will soon reach out over email with further details.

Re: Heatlink stopped working

AlexD — Tue, 13 Sep 2022 07:04:46 GMT

Hi, just wanted to check in. I sent you another email with further information, make sure to check it when you have the time.

Re: Heatlink stopped working

george_t — Fri, 16 Sep 2022 09:28:54 GMT

Hi @Eoinp. just checking in, did you manage to check the email my colleague sent?

Re: Heatlink stopped working

Eoinp — Fri, 16 Sep 2022 11:12:39 GMT

Hi, yes, I just received a replacement in the mail today. Will hopefully fix the issue once it's installed. Thanks for the help

Re: Heatlink stopped working

george_t — Fri, 16 Sep 2022 11:17:53 GMT

Got it, thanks for letting me know. Is there anything else I can assist you with at the moment?

Re: Heatlink stopped working

AlexD — Sun, 18 Sep 2022 12:16:59 GMT

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.