topic Re: Best won’t stay on wall in Nest Thermostats

Best won’t stay on wall

ime — Mon, 29 Aug 2022 18:55:33 GMT

I’ve had my nest for years. A soft plush dog toy hit the nest and it fell off the wall. The back plate and wiring are all still intact but when I go to reattach it I’m not hearing the click and it won’t stay in place.

Re: Best won’t stay on wall

Jake — Wed, 07 Sep 2022 18:16:56 GMT

Hey ime,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I would recommend contacting our Support Team from here, as they would be able to assist you further with the device not staying on the wall.

Best regards,
Jake

Re: Best won’t stay on wall

Jake — Mon, 12 Sep 2022 17:35:02 GMT

Hey ime,

I wanted to check in and see if you are still in need of any help with your device. Please let me know if you have any trouble getting in contact with our Team.

Best regards,
Jake

Re: Best won’t stay on wall

Jake — Tue, 13 Sep 2022 19:59:15 GMT

Hey ime,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake