topic Re: Forgot password not working in Nest Thermostats

Forgot password not working

Gem1387 — Sun, 28 Aug 2022 16:25:37 GMT

I got logged out of my nest account and the Forgot password link is not sending an email. I’ve checked the spam folder and nothing. Any ideas?

Re: Forgot password not working

MelbaDT — Thu, 08 Sep 2022 10:57:40 GMT

Hey Gem1387,

Sorry for the delayed response but thanks for reaching out to the Google Nest Community. Let's check your concern further.

A few questions — is your Nest account a Gmail one or is it from a third party email provider? Do you have a migrated Google account or a non-migrated Nest one? Also, what Google or Nest devices do you have on this account?

Best,

Melba

Re: Forgot password not working

Jake — Tue, 13 Sep 2022 20:01:52 GMT

Hey Gem1387,

I wanted to check in and see if you managed to see Melba's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Forgot password not working

EdwardT — Thu, 15 Sep 2022 00:26:17 GMT

Hi Gem1387,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward