topic Re: Nest Thermostat displays wrong time in Nest Thermostats

Nest Thermostat displays wrong time

Vsanche6 — Mon, 05 Sep 2022 13:06:25 GMT

Issue: Nest Thermostat is displaying two hours behind. Resulting with scheduling being delayed.

Troubleshooting steps attempt:

Update Address, Restart Thermostat, factory reset thermostat.

NOT ABLE TO UPDATE TIME MANUALLY.

Bought the device 3 days ago and the Issue persist. HELP PLEASE

Model: 1.4

Software: 1.1 -11

Re: Nest Thermostat displays wrong time

Kmax — Mon, 05 Sep 2022 13:40:44 GMT

I’m having the same issue and have tried everything to find and or get help with this issue. So far, no luck.

Re: Nest Thermostat displays wrong time

Houptee — Mon, 05 Sep 2022 13:42:59 GMT

Is it connected to your WiFi internet?

And when it connects check for software updates if it doesn't automatically tell you there is a update.

Re: Nest Thermostat displays wrong time

Kmax — Mon, 05 Sep 2022 13:45:03 GMT

Yes, it is connected to wi-if and I have checked for software updates. I’m beginning to get frustrated. Apparently it is impossible to speak with a tech support person from google

Re: Nest Thermostat displays wrong time

Houptee — Mon, 05 Sep 2022 15:15:15 GMT

If the time is incorrect, update your zip or postal code in the Nest app.

Open the Nest app
Tap Settings and then Home info and then Address. Update zip code.

Note: If your thermostat isn't connected to Wi-Fi, you can set the date and time manually. You can only manually set the date and time if your thermostat isn't connected to Wi-Fi.

Re: Nest Thermostat displays wrong time

EdwardT — Fri, 09 Sep 2022 01:11:28 GMT

Hi folks,

@Houptee, thanks for the help!

@Kmax, how's it going? Were you able to try the steps provided by Houptee? Let us know if you're still experiencing this issue and we'd be glad to assist you.

Thanks,

Edward

Re: Nest Thermostat displays wrong time

Vsanche6 — Fri, 09 Sep 2022 01:54:37 GMT

I am not able to connect the thermostat to the Nest App, it sends me to the google home app, after updating the zipcode

Troubleshooting steps attempt:

Update Address, Restart Thermostat, factory reset thermostat.

NOT ABLE TO UPDATE TIME MANUALLY.

Re: Nest Thermostat displays wrong time

Kmax — Fri, 09 Sep 2022 02:10:13 GMT

I tried all those things to no avail. Thank you for replying

Re: Nest Thermostat displays wrong time

Kmax — Fri, 09 Sep 2022 02:11:52 GMT

Edward, I did try all those things and my thermostat is still set to mountain time. I live in the central time zone. As a work around, I just adjusted for the time difference when I set up my schedules

Re: Nest Thermostat displays wrong time

Kmax — Fri, 09 Sep 2022 02:27:12 GMT

Thank you for replying. I did connect to the WiFi and checked for an updat and it has the latest software

Re: Nest Thermostat displays wrong time

EdwardT — Fri, 09 Sep 2022 02:47:24 GMT

Hi folks,

Thanks for the update. I'd love to know more about this. What type of Nest Thermostat do you have? If you have the Nest Learning Thermostat or Thermostat E, could you try changing the address on the Nest App?

Thanks,

Edward

Re: Nest Thermostat displays wrong time

Jake — Mon, 12 Sep 2022 17:09:02 GMT

Hey there,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Nest Thermostat displays wrong time

Vsanche6 — Mon, 12 Sep 2022 17:48:58 GMT

Issue: Nest Thermostat is displaying two hours behind. Resulting with scheduling being delayed.

Troubleshooting steps attempt:

Update Address, Restart Thermostat, factory reset thermostat.

NOT ABLE TO UPDATE TIME MANUALLY.

Model: 1.4

Software: 1.1 -11

Re: Nest Thermostat displays wrong time

Mfmq — Sun, 18 Sep 2022 11:32:51 GMT

I am having the same problem. I have a gen 3 thermostat with learning and am in Melbourne Australia. The thermostat constantly changes the time three or four times a day. It is incredibly frustrating and makes the device useless. I have reset, restarted, checked my address, location etc etc. nothing works. Can you please advise how to set the time manually so this won’t continue to happen. Otherwise I will be forced to return the device. Thanks

Re: Nest Thermostat displays wrong time

Kmax — Sun, 18 Sep 2022 13:48:57 GMT

I downloaded the Nest app and updated my address using the same gmail login that no used for the google home app and the time now displays correctly. Hope this helps

Re: Nest Thermostat displays wrong time

Markjosephp — Sat, 22 Oct 2022 17:56:54 GMT

Hi folks,

I'm sorry for the late reply. Having the thermostats show incorrect time is never ideal, especially when it affects the function of the temperature schedules. I'd be happy to take a look into this for you.

@Kmax, thanks for the help.

@Mfmq and @Vsanche6, were you able to try the step above? I'd be glad to hear from you — I'd like to make sure everything is working.

Best regards,

Mark

Re: Nest Thermostat displays wrong time

MiSd1655 — Sat, 22 Oct 2022 18:32:16 GMT

I have the same problem. The Nest app and Google Home have the correct address and zipcode. The time is not updating automatically. I have tried updating address, restart, update apps, etc. Nothing works. I go to settings, time/date, change the time, and a couple of minutes later it reverts to the wrong time, which is 4 hours ahead of EST. Have tried disconnecting wifi and reentering date and time in Nest and it still reverts to incorrect time.

Re: Nest Thermostat displays wrong time

Markjosephp — Sat, 22 Oct 2022 19:13:49 GMT

Hi MiSd1655,

Thanks for posting, and I appreciate you trying to find a fix. Let's sort this out.

Do you mind me asking what type of Nest thermostat do you have? Here's your reference. Also, have you tried resetting it to its default?

Keep me posted.

Thanks,

Mark

Re: Nest Thermostat displays wrong time

MiSd1655 — Sat, 22 Oct 2022 19:57:12 GMT

I have a Nest Learning thermostat. I have tried every suggestion given in this community forum to no avail. The time is still 4 hours ahead of time, although the Nest app and Google Home have the correct address and zip code.

Re: Nest Thermostat displays wrong time

Markjosephp — Sat, 22 Oct 2022 22:56:59 GMT

Hello MiSd1655,

It's me again. Thanks for trying some ways. It appears that you've exhausted all the possible steps.

To further investigate this, please fill out this form so we can look for more options and let us know once you're done.

Thanks,

Mark