topic Re: Removing old owner from my thermostat in Nest Thermostats

Removing old owner from my thermostat

Shankar — Sat, 27 Nov 2021 14:29:07 GMT

Hi,

I moved into this house which had a Nest thermostat installed in it. The previous owner did not remove the account from the device and I am unable to connect to that device thru my App. I did not want to perform a factory reset as I was not sure what else I would lose if I did that. I saw an option on the Reset on the devise which will allow me to remove the owner from the device thus probably enabling the new user to connect. Wanted to make sure that this is the right way to remove the owner or is there any other way to do it.

Re: Removing old owner from my thermostat

laurentbourg — Sat, 27 Nov 2021 14:41:45 GMT

What is the model of your thermostat, is that a Nest learning thermostat 3rd generation?

Re: Removing old owner from my thermostat

Shankar — Sat, 27 Nov 2021 15:43:41 GMT

I think it is

Re: Removing old owner from my thermostat

Shankar — Sat, 27 Nov 2021 15:48:19 GMT

The Model is stated as Backplate-5.4

Re: Removing old owner from my thermostat

laurentbourg — Sun, 28 Nov 2021 00:56:31 GMT

Ok thanks, settings -> reset -> account connection should allow you to change the owner to yourself.

Re: Removing old owner from my thermostat

Shankar — Sun, 28 Nov 2021 14:52:00 GMT

Sir, thank you. I will try that

Re: Removing old owner from my thermostat

clpettitt — Tue, 30 Nov 2021 19:37:13 GMT

I have the same issue. Did laurentbourg's suggestion work for you? Were you able to add the device to the app. after you did the reset?

Re: Removing old owner from my thermostat

Coco3 — Fri, 14 Jan 2022 18:10:48 GMT

I have the same issue but my thermostat is locked and I don't have the passcode.

Can I do something ?

Coco

Re: Removing old owner from my thermostat

Dandresen — Thu, 20 Jan 2022 22:08:20 GMT

Same here. Did you get a solution for this??

Re: Removing old owner from my thermostat

Coco3 — Sat, 22 Jan 2022 14:06:30 GMT

Yes I did. I called for service and a specialist guided me through the process.

You need to remove the base and connect it to a computer.

Re: Removing old owner from my thermostat

menacing_wraith — Sun, 23 Jan 2022 21:00:19 GMT

Do you have a link for the location to do the reset via computer?

Re: Removing old owner from my thermostat

S_Smith — Wed, 23 Feb 2022 11:14:36 GMT

I have a similar situation but on the other side -- am selling a condo and new owners wrote into the contract that they want the Nest device. If I delete my account prior to closing, am I liberated AND can they then set the thermostat up easily? Its a gen 3

Re: Removing old owner from my thermostat

Barbie17 — Wed, 30 Mar 2022 17:06:17 GMT

It didnt worked for me

Re: Removing old owner from my thermostat

SueS — Wed, 21 Sep 2022 16:35:42 GMT

What number did you call? Or where are instructions to update via computer? I’ve reset 3 times but it won’t let me add to my account.

Re: Removing old owner from my thermostat

Jhonleanmel — Wed, 21 Sep 2022 20:04:25 GMT

Hi everyone,

@SueS, thanks for posting ― let's see what's going on.

I suggest to make sure your Nest Thermostat is not associated to an account and is correctly factory reset. Check this guide on how to do so: Restart or reset a Nest thermostat

Keep us posted.

Thanks,

Mel

Re: Removing old owner from my thermostat

rockinronnie — Thu, 22 Sep 2022 11:35:24 GMT

Yeah well I bought our house 2 years ago...I can work the nest thermostat from my android phone, but the ring cameras I cannot get any picture from any of them, yet they show on... the doorbell works fine, but no picture, the drive way motion lights n camera the motion lights come on a blinking red light on camera...its weird makes you feel like previous owners are watching you... Nest products such from this experience I'm having... where do you find like a wiring station input center for this stupid hard wired system at?

Re: Removing old owner from my thermostat

EdwardT — Fri, 23 Sep 2022 03:32:14 GMT

Hi rockinronnie,

Thanks for the response. I'm glad to hear that you can control your Nest Thermostat from your phone. If want to make sure that no one else can access your Ring cameras, I would suggest reaching out to them directly to get better support.

Thanks,

Edward

Re: Removing old owner from my thermostat

Namschofi — Fri, 23 Sep 2022 03:39:35 GMT

I bought a house that has a nest. The previous owner died. It says already connected to an account. I don’t see a reset. What can I do?

Re: Removing old owner from my thermostat

EdwardT — Fri, 23 Sep 2022 03:44:04 GMT

Hi Namschofi,

Thanks for letting us know. If you're trying to reset a Nest Thermostat, please follow the steps below:

Press your thermostat ring to open the Quick View menu.
Choose Settings.
Turn the ring to Reset and press to select.
Select All Settings.

Let us know how it goes.

Thanks,

Edward

Re: Removing old owner from my thermostat

Jake — Mon, 26 Sep 2022 19:25:41 GMT

Hey Namschofi,

I wanted to check in and see if you managed to see Edward's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake