topic Re: Install hangs after enter address page. Blank screen w/ arrow in Nest Thermostats

Install hangs after enter address page. Blank screen w/ arrow

Captclam — Wed, 14 Sep 2022 22:21:52 GMT

Tonight I switched to Android to see if it worked any better than my first 15 attempts on iPhone. IPhone install died after connected with a SSO 226 error or something like it. Not the same issue on Android. Instead, it goes through the setup, tells me “All Set”then throws a screen that talk about why they want my address. I hit Next and it goes to a white screen that never loads, but has a back error on the lower left side. On Android, I end up with a working thermostat, connected to WiFi but account is not connected. On Android, it says I have WiFi and it’s connected to my account. In both cases, the Nest Thermostat shows in the app but when I click on it I get the “Your thermostat wasn’t fully set up” However, when I click “not now” as its closing I can see it is displaying the set temperature I have it set to.

I have factory reset it ten times, reset it every time and am at a loss to figure out the issue. I tried removing my Google account from both devices, turning off MFA/ 2 factor auth,, and even went so far as to factory reset the Samsung S8+ I am using (rock solid oldie)

I am closer on Android, but am happy to do whatever’s necessary. Please advise.

Re: Install hangs after enter address page. Blank screen w/ arrow

Ryan_G — Wed, 28 Sep 2022 12:15:31 GMT

Hi Captclam,

Thanks for reaching out here in the Google Nest Community and we're sorry to hear about what's happening.

I'd like to check a couple of things for us to further help you. Which Nest Thermostat are you using? Did you enable the Bluetooth on your phone? Have you tried connecting your thermostat on a different Wi-Fi network such as a mobile hotspot?

Let us know how it goes by replying to this thread.

Regards,

Ryan

Re: Install hangs after enter address page. Blank screen w/ arrow

EdwardT — Sat, 01 Oct 2022 17:02:56 GMT

Hi Captclam,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Install hangs after enter address page. Blank screen w/ arrow

Jake — Mon, 03 Oct 2022 17:09:54 GMT

Hey there,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake