topic Re: Nest thermostat won’t power up, correct connections, changed battles, nothing in Nest Thermostats

Nest thermostat won’t power up, correct connections, changed battles, nothing

Rhaendler — Tue, 27 Sep 2022 18:38:42 GMT

I wired in the thermostat, shows nothing, changed batteries, still nothing. Any way to check if thermostat works.
old thermostat works just fine.

Re: Nest thermostat won’t power up, correct connections, changed battles, nothing

EdwardT — Sat, 01 Oct 2022 20:58:39 GMT

Hi Rhaendler,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

What type of Nest Thermostat do you have?
Where are you located?

Also, if you haven't yet, please try the steps on this link to isolate the issue.

Thanks,

Edward

Re: Nest thermostat won’t power up, correct connections, changed battles, nothing

Rhaendler — Mon, 03 Oct 2022 16:50:43 GMT

Not sure which it is, I gave the serial number to the tech support specialist. Case # 1287000033008 and case # 1-717000032718. I sent photos of the wiring and my system. All appeared correct. I placed new batteries in the unit, energizer 1.5 . Nothing powered up.

I am in Cedar Rapids, Iowa

Re: Nest thermostat won’t power up, correct connections, changed battles, nothing

Rhaendler — Tue, 04 Oct 2022 13:28:02 GMT

SN 22181J3DB21WFK

Re: Nest thermostat won’t power up, correct connections, changed battles, nothing

EdwardT — Wed, 05 Oct 2022 18:30:17 GMT

Hi Rhaendler,

Thanks for the response. For some reason, I can't pull up the case number that you provided. If possible, could you share a photo of your Nest Thermostat? Also, when did you purchase it?

Thanks,

Edward

Re: Nest thermostat won’t power up, correct connections, changed battles, nothing

EdwardT — Tue, 11 Oct 2022 15:47:39 GMT

Hi Rhaendler,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Nest thermostat won’t power up, correct connections, changed battles, nothing

EdwardT — Wed, 12 Oct 2022 15:54:54 GMT

Hi Rhaendler,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward