topic Nest thermostat warranty in Nest Thermostats

Nest thermostat warranty

regis — Wed, 05 Oct 2022 09:36:11 GMT

Hello,

I bought a Nest thermostat which no longer works but is still under warranty until November 2022, but I don't know how to contact the supplier (internet purchase)...

I try to use this link https://support.google.com/product-documentation/contact/nest_warranty?hl=en

But I still get this message: Refresh this page and try again. Sorry, there was a problem with the form.

Can you tell me how to claim my warranty ?

Thanks

Best regards

Re: Nest thermostat warranty

David_K — Sat, 15 Oct 2022 11:22:53 GMT

Thanks for stopping by the Google Nest community. To get the best support with this issue, I'd recommend that you contact the Google Nest support team directly. They'll be able to check this with you.

Re: Nest thermostat warranty

Markjosephp — Tue, 18 Oct 2022 18:30:12 GMT

Hi folks,

@David_K, thanks for sharing the link to our other support channels.

@regis, I'm sorry to hear about your experience. I wanted to check if you were able to get in touch with our team to check your Nest thermostat's warranty.

If there’s anything else I can help you with, please let me know.

Best regards,

Mark

Re: Nest thermostat warranty

Markjosephp — Fri, 21 Oct 2022 18:49:40 GMT

Hi regis,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,

Mark

Re: Nest thermostat warranty

regis — Sat, 22 Oct 2022 11:45:19 GMT

Thanks you

With the link from davidking, I could contact the support and my problem being resolved

Best regards et thanks again.

Re: Nest thermostat warranty

Markjosephp — Sat, 22 Oct 2022 14:55:12 GMT

Hi regis,

Thanks for getting back and letting us know that we were able to come up with a solution.

So I'm going to be locking this thread in 24 hours unless you have any other concerns or questions.

Best regards,

Mark