topic Re: Nest v3 update … current version 5.9.5-2 in Nest Thermostats

Nest v3 update … current version 5.9.5-2

GM74 — Sun, 18 Sep 2022 08:45:51 GMT

My nest is not able to update beyond 5.9.5-2

It says no updaye available.

What am i doing wrong?

Re: Nest v3 update … current version 5.9.5-2

Jhonleanmel — Wed, 21 Sep 2022 18:25:25 GMT

Hi GM74,

Thanks for posting ― let's get this sorted out.

A few questions: what Nest device do you have? What message does it show you?

Check this guide on what to do if your device is not updating: Nest Thermostat unable to update software

Keep us posted.

Thanks,

Mel

Re: Nest v3 update … current version 5.9.5-2

Jhonleanmel — Sat, 24 Sep 2022 19:14:18 GMT

Hi GM74,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,
Mel

Re: Nest v3 update … current version 5.9.5-2

GM74 — Sun, 25 Sep 2022 06:58:57 GMT

No it didn’t help. When i check for updates it says: no update available.
Dont know what to do next

Re: Nest v3 update … current version 5.9.5-2

Jake — Wed, 28 Sep 2022 20:12:10 GMT

Hey GM74,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Re: Nest v3 update … current version 5.9.5-2

Jake — Fri, 30 Sep 2022 17:26:44 GMT

Hey GM74,

Thank you so much for filling out the form. I am showing a case ID for you, and our Team should be in contact with you via email from here. Please be on the lookout for that, and let me know if you have any trouble finding that.

Best regards,

Jake

Re: Nest v3 update … current version 5.9.5-2

Jake — Mon, 03 Oct 2022 17:08:17 GMT

Hey GM74,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Nest v3 update … current version 5.9.5-2

GM74 — Mon, 03 Oct 2022 17:34:39 GMT

Dont understand.. i still have no solution to my update problem

Re: Nest v3 update … current version 5.9.5-2

GM74 — Mon, 03 Oct 2022 17:35:34 GMT

Didnt receive any mail or any contact whatsoever.

Re: Nest v3 update … current version 5.9.5-2

Jake — Wed, 05 Oct 2022 16:47:55 GMT

Hey GM74,

I am sorry to hear you have not heard from our Team as of yet. I know this is not an ideal situation. I will be sure to review the case, and ensure you are getting an email from our Team. Please be on the lookout for that, and let me know if you are having any trouble seeing that.

Best regards,

Jake

Re: Nest v3 update … current version 5.9.5-2

EdwardT — Sat, 08 Oct 2022 17:17:29 GMT

Hi GM74,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Nest v3 update … current version 5.9.5-2

Jhonleanmel — Sun, 09 Oct 2022 21:26:07 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

Re: Nest v3 update … current version 5.9.5-2

MickinMerton — Mon, 10 Oct 2022 17:43:42 GMT

I have exactly the same issue, will not upgrade beyond 5.9.5-2. I would guess that the code has branched and the version 5 branch is only receiving bug fixes, the version 6 branch is perhaps for later hardware. In which case 5.9.5-2 is the latest fix for my hardware. If this is the case then this should be made clear.

Re: Nest v3 update … current version 5.9.5-2

Jhonleanmel — Mon, 10 Oct 2022 17:55:16 GMT

Hi MickinMerton,

Have you had the chance to try the steps suggested above? If so, how was it?

Best,

Mel

Re: Nest v3 update … current version 5.9.5-2

Bartlorre — Tue, 11 Oct 2022 18:23:00 GMT

I have the same issue I'm living in Belgium.

Disconnected my Google account and reconnected. Reset the networkconnection restart the device. Nothing helped. Last uodat is 5.9.5-2

Re: Nest v3 update … current version 5.9.5-2

Jhonleanmel — Tue, 11 Oct 2022 19:04:01 GMT

Hi Bartlorre,

Thanks for letting us know. Could you try to set your Nest Thermostat to 'Off' mode then update your device?

Let us know how it goes.

Best,

Mel

Re: Nest v3 update … current version 5.9.5-2

Bartlorre — Tue, 11 Oct 2022 19:09:42 GMT

You mean heating to "off"?

It is off at this moment and says the software is up to date...

Re: Nest v3 update … current version 5.9.5-2

Jhonleanmel — Tue, 11 Oct 2022 19:58:55 GMT

Hi Bartlorre,

This link will help you on setting your Nest Thermostat to 'Off' mode: Nest Thermostat Off mode

Best,

Mel

Re: Nest v3 update … current version 5.9.5-2

Bartlorre — Tue, 11 Oct 2022 20:03:08 GMT

As already said... It is in off mode. But not updating. I think we are not the only People with this problem...

Re: Nest v3 update … current version 5.9.5-2

Jhonleanmel — Wed, 12 Oct 2022 17:23:29 GMT

Hi everyone,

@GM74, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

@Bartlorre, thanks for getting back to us. Are you still able to use your Nest Thermostat as intended?

Best,

Mel