topic Re: Nest Thermostat in Nest Thermostats

Nest Thermostat

Jswolfe — Fri, 23 Sep 2022 16:31:56 GMT

My app won’t connect to the thermostat to allow me to control it from the app. I have Bluetooth on. I am standing right by it. Just keeps saying unable to connect try again. It was connected to an old email but it was a work email and I no longer work there. So I made a new email but now won’t connect. Any suggestions?

Re: Nest Thermostat

Ryan_G — Thu, 29 Sep 2022 12:09:26 GMT

Hi Jswolfe,

Thanks for reaching out here in the Google Nest Community.

I'd like to check a couple of things for us to further isolate the issue. Since you have a new email, it would help to perform a complete reset on your Nest Thermostat and then complete the set up using the Google Home app.

Let me know how it goes by replying to this thread.

Regards,

Ryan

Re: Nest Thermostat

Jake — Wed, 05 Oct 2022 17:01:35 GMT

Hey Jswolfe,

I wanted to check in and see if you managed to see Ryan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Nest Thermostat

Jake — Thu, 06 Oct 2022 18:02:25 GMT

Hey Jswolfe,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Nest Thermostat

Jswolfe — Thu, 06 Oct 2022 18:05:35 GMT

No it did not work. Tried that multiple times

Re: Nest Thermostat

Jake — Tue, 11 Oct 2022 16:55:50 GMT

Hey Jswolfe,

I am sorry to hear you are still having trouble connecting the device to the app. Do you mind me asking if you can log in to the old account, and change the email address there? Here is an article with more details on how to do that. If you aren’t able to change your email address, you’ll have to reset your Nest products and then set them up again in the new account.

Best regards,

Jake

Re: Nest Thermostat

Jake — Fri, 14 Oct 2022 18:22:23 GMT

Hey Jswolfe,

I wanted to follow up with you, and see if the article was of any help. Please let me know, as I want to ensure you are good to go.

Best regards,

Jake

Re: Nest Thermostat

EdwardT — Sat, 15 Oct 2022 18:28:18 GMT

Hi Jswolfe,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Nest Thermostat

Jswolfe — Sat, 15 Oct 2022 18:32:40 GMT

Hello

i have not been home to try anything yet. I travel most weeks for work

Re: Nest Thermostat

EdwardT — Sat, 15 Oct 2022 19:04:08 GMT

Hi Jswolfe,

Thanks for the update. I'll keep this thread open until you get the chance to try the steps. Keep us posted.

Thanks,

Edward

Re: Nest Thermostat

EdwardT — Tue, 18 Oct 2022 19:18:02 GMT

Hi Jswolfe,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Nest Thermostat

EdwardT — Wed, 19 Oct 2022 19:49:55 GMT

Hi Jswolfe,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward