topic Re: Nest Learning Thermostat (3gen.) can’t update software in Nest Thermostats

Nest Learning Thermostat (3gen.) can’t update software

trifazz — Wed, 20 Oct 2021 23:30:41 GMT

Hello,

Currently, on my Nest device there's 5.9.4-5 software version installed.
According to information provided on support page the newest versions of software are available.

Unfortunately, my device doesn’t see the newest versions different than 5.9.4-5 and I receive constantly the message that my device is up to date.

Based on Serial No of my Nest device, I have Nest Learning Thermostat (3rd Generation).

How can I get the latest version of software on my Nest thermostat?

Thanks in advance for any suggestions.

Re: Nest Learning Thermostat (3gen.) can’t update software

Sebnestuser — Wed, 20 Oct 2021 17:50:50 GMT

oops

Re: Nest Learning Thermostat (3gen.) can’t update software

M1chao — Mon, 25 Oct 2021 16:16:09 GMT

I have the same problem.
Noticed it today when my thermostat was acting weird...

Hope to find an answer here...
Also contacted the supportdesk.

Re: Nest Learning Thermostat (3gen.) can’t update software

trifazz — Mon, 25 Oct 2021 17:30:05 GMT

Did you try to restart the thermostat, or restart/ reset HeatLink?
I tried it several times and nothing. I also tried to change the region several times, but with no results too.

Re: Nest Learning Thermostat (3gen.) can’t update software

M1chao — Mon, 25 Oct 2021 17:35:59 GMT

Tried that all indeed... Didn't work...

Re: Nest Learning Thermostat (3gen.) can’t update software

trifazz — Mon, 25 Oct 2021 17:41:12 GMT

All right, probably we have the same issue with your devices.

Let's see, what support desk will say...

Re: Nest Learning Thermostat (3gen.) can’t update software

Steve59 — Mon, 25 Oct 2021 21:44:27 GMT

Following this thread as my thermostat last updated in Sept 2019

Re: Nest Learning Thermostat (3gen.) can’t update software

M1chao — Tue, 26 Oct 2021 12:17:16 GMT

Googled a bit today...
Came accross this post:

How do I force my Nest thermostat to update, when the manual check believes that it is up to-date? - Google Nest Community

We are clearly not alone... Digged through those answers.
Then i saw a dude who fixed it with resetting his network settings...

I laughed because i fully resetted my device a few times now...

Dit a network reset scrolled to the update device option...
It told me that there was now network so i connected to my 5Ghz network this time. (i did use a 2.4Ghz before)

And it told me it downloaded an update and it would restart later...

So now i'm waiting for it to restart...

The guy who answered in the link i posted had to reset his network multiple times.
So keep that in mind!

I'll check later today if my device rebooted and did an update...
I'll keep you guys posted!

Re: Nest Learning Thermostat (3gen.) can’t update software

M1chao — Tue, 26 Oct 2021 12:56:14 GMT

Guys back to nothing...
Digged a little more...

I you guys are not from the US please read this...

Geschiedenis van software-updates voor de Nest-thermostaat - Google Nest Help

I'm from Belgium... So i think there is now newer version for my Gen 3 Thermostat...
Also noticed that google replaced my gen 3 back in the day wioth a gen 2...
To bad that i discover it a year later...

Re: Nest Learning Thermostat (3gen.) can’t update software

trifazz — Tue, 26 Oct 2021 21:40:37 GMT

Thanks M1chao for today's updates.

I think, I'll give up with this updates. This is too annoying.

Re: Nest Learning Thermostat (3gen.) can’t update software

giacombum — Sun, 31 Oct 2021 08:58:39 GMT

I've the same problem too... I connected it to my 5GHz network and rebooted the Nest, but nothing changed.

Re: Nest Learning Thermostat (3gen.) can’t update software

hiphopast — Mon, 15 Nov 2021 00:13:55 GMT

I have this same problem.

Latest version is Version 6.2-22 – released 1 November 2021

but i have Version 5.9.4-5 – released 10 October 2019

When i try to update it say that my version is up to date.

Goggle nest 3gen Display Model 3.4

Any one have any idea or solve problem.

Re: Nest Learning Thermostat (3gen.) can’t update software

Steve59 — Mon, 15 Nov 2021 08:47:56 GMT

Some updates are only for certain countries , the UK is not one of the latest

Re: Nest Learning Thermostat (3gen.) can’t update software

trifazz — Mon, 15 Nov 2021 08:49:43 GMT

Good to know. Thanks, @Steve59

Re: Nest Learning Thermostat (3gen.) can’t update software

hiphopast — Mon, 15 Nov 2021 10:25:01 GMT

So i should change country and do update?

Re: Nest Learning Thermostat (3gen.) can’t update software

Sebnestuser — Mon, 15 Nov 2021 10:54:00 GMT

I live in Canada and I got a 3.4 and a 3.6, both of them got updated to 6.2-22

Re: Nest Learning Thermostat (3gen.) can’t update software

trifazz — Mon, 15 Nov 2021 11:51:48 GMT

I will try this solution - change the region.
Maybe, once changed the region, I will get the updates.

But Please be connected to 2,5GHz on your WiFi.

Re: Nest Learning Thermostat (3gen.) can’t update software

Sebnestuser — Mon, 15 Nov 2021 12:03:14 GMT

People reporting issues with the new update, google it up

Re: Nest Learning Thermostat (3gen.) can’t update software

hiphopast — Thu, 18 Nov 2021 15:11:28 GMT

I have just received update to 5.9.5-2 but nowhere I can find what update it is.

Re: Nest Learning Thermostat (3gen.) can’t update software

trifazz — Thu, 18 Nov 2021 16:23:02 GMT

True, I received the same software update, yesterday.