topic Re: W5 error code and cannot connect to Wi-Fi. in Nest Thermostats

W5 error code and cannot connect to Wi-Fi.

Selfaye — Sat, 01 Jan 2022 17:14:57 GMT

So randomly my nest thermostat stopped connecting to the Internet which in turn I cannot control my app anymore.

I have seen several forums on this and no answers just replies saying it’s been sent to upper management.

Does anyone have a solution?

Re: W5 error code and cannot connect to Wi-Fi.

Jcglamorousgift — Sat, 01 Jan 2022 19:12:35 GMT

Same issue, came home from being out of town and mines is offline. Can't reconnect.

Watching your post for solutions.

Re: W5 error code and cannot connect to Wi-Fi.

Knelson6281 — Sat, 01 Jan 2022 23:00:04 GMT

I’ m having the same issue. Tried the recommended troubleshooting steps to no avail.

Re: W5 error code and cannot connect to Wi-Fi.

kearnek — Sun, 02 Jan 2022 14:37:14 GMT

Same issue here. Worked and connected without issue for months… until yesterday… restart didn’t work…

Re: W5 error code and cannot connect to Wi-Fi.

22millera — Tue, 01 Feb 2022 18:23:14 GMT

I’m having the same issue. Multiple restarts like google says and still nothing. Haven’t seen any other recommendations.

Re: W5 error code and cannot connect to Wi-Fi.

kearnek — Tue, 01 Feb 2022 19:35:57 GMT

I was lucky and mine was covered by a warranty from the installer. They replaced with a newer version and there have been zero issues. They told me Google was a PITA to deal with.

I was ready to dump it Forman EcoBee but didn’t since it was covered. Sorry I can’t be more help - good luck!

Re: W5 error code and cannot connect to Wi-Fi.

Gm11 — Sun, 07 Aug 2022 14:14:24 GMT

Same issue here, can't find any network

Re: W5 error code and cannot connect to Wi-Fi.

TerryG — Sun, 02 Oct 2022 23:29:36 GMT

Having same issue on not reconnecting to WiFi after working for about two months. How do I get a direct channel to Google Nest for help?

Re: W5 error code and cannot connect to Wi-Fi.

Gm11 — Mon, 03 Oct 2022 08:29:20 GMT

I called google help and they exchanged it

Re: W5 error code and cannot connect to Wi-Fi.

Markjosephp — Mon, 03 Oct 2022 20:40:18 GMT

Hi folks,

Thanks for reaching out to Google Nest Community forum!

@Gm11, that's great to hear, and we're happy that you're able to have the replacement. Feel free to let us know if you have some questions or need more help in the future — we'll always be here.

@TerryG, I'm sorry to hear that your Nest Thermostat couldn't connect to Wi-Fi. Please fill out this form and let me know once you're done so we could investigate further.

Thanks,

Mark

Re: W5 error code and cannot connect to Wi-Fi.

Markjosephp — Thu, 06 Oct 2022 20:52:47 GMT

Hello everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns.

Best,

Mark

Re: W5 error code and cannot connect to Wi-Fi.

Jake — Mon, 10 Oct 2022 17:35:19 GMT

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake