topic Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home in Nest Thermostats

Unable to add Google Nest 3rd Gen Thermostat to Google Home

SJCOBE — Sat, 20 Aug 2022 16:19:00 GMT

Hi,

Recently had installed Google Nest 3rd Gen learning thermostat in the UK.

Device is added to Nest app - No problem and on the Wi-Fi. I used my Google account to login to nest app.

I want my wife to have access to the thermostat via her phone too. So in the Nest app I went to add family member - but it the tells me I have. To do this via the Google Home App now.

So installed Google Home App. Logged in but then 2 issues.

1. not able to add Nest Thermostat in Google Home App.

2. Tried to add wife to family but not showing in the app but online is saying she is a family member now?

When I try to add Nest thermostat to Google Home App I go through add device setup - get to but where it says scan the QR code - it scans the code and puts a tick in the box and then returns to Google App Home Screen with nothing added? No devices are added. In the Google Home App the room ‘Hallway’ where I set the thermostat up to can be seen but no devices added.

I don’t currently have any other Google devices in my home? Is that a requirement?

Nest device looks great and Nest App ok for me how do I enable my wife to have access to control it via her phone?
many thanks.

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

sylar — Sat, 20 Aug 2022 16:31:18 GMT

Wow, I'v just posted a similar issue on Reddit a few minutes ago 😅 I have the exact same issue, with the thermostat correctly working with the Nest application, but not appearing in the Google Home application.

So we are in the same boat. So far, no solution on my side.

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

AndaD — Thu, 25 Aug 2022 12:56:49 GMT

@SJCOBE

Hey there and thanks for bringing this to our attention. I'm sorry to hear that you're having difficulties with the Google Home App. Let's see what we can do about it. For starters, can you tell me what other troubleshooting steps have you done so far apart from the ones you mentioned above? Also, what country are you currently located in?

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

AndaD — Thu, 25 Aug 2022 13:00:40 GMT

@sylar

Hi there and thanks for reaching out. Glad that you brought it on. I'm sorry that you're encountering this issue too. Please stick around, and in the meanwhile and describe what you tried in order to sort it out. Could you also tell me where are you located?

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

sylar — Fri, 26 Aug 2022 09:49:55 GMT

@Helle @AndaD . I've already reached Nest support, my case is still under investigation. Thanks!

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

AndaD — Fri, 26 Aug 2022 10:02:09 GMT

@sylar

That's awesome, really happy to know that your case was already assigned to someone. Let's be positive that everything will be sorted shortly. Good luck with everything and take care!

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

AlexD — Sun, 28 Aug 2022 12:22:37 GMT

Hi, I wanted to check in. How has it been going so far with our colleagues? Make sure to let us know here if anything else comes up that you need assistance with.

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

sylar — Sun, 28 Aug 2022 15:17:06 GMT

@Hello @AlexD. No news so far. I will contact the support again tomorrow.

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

AlexD — Sun, 28 Aug 2022 15:20:58 GMT

Gotha, keep me posted on how it goes. Our senior colleagues may be investigating the situation as well with our engineering team and it may take them a bit longer to get back with an update.

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

DragosC — Tue, 30 Aug 2022 16:06:15 GMT

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

SJCOBE — Tue, 30 Aug 2022 16:56:19 GMT

Hi - sorry been really busy as I have a baby on the way and renovation works ongoing which this nest installation was part of.

I was asked "what other troubleshooting steps have you done so far apart from the ones you mentioned above? Also, what country are you currently located in?"

To answer this - simply I've done nothing more that stated previously, as based on others comments, seems I am not alone in this situation. I am based in the UK.

I have had no suggestions put forward as to how I can fix this or things I cold try. So seems to me that perhaps this device/app is more problematic than appearances/marketing/reviews suggest.

Not started to use the thermostat yet in anger as it is so warm in UK at the moment - will be interesting to see how the thermostat works when its gets colder. But that's an aside to this problem.

Just wanted myself and my wife to be able to control the thermostat from our own phones - who would have thought in this day and age that would be so hard?

Seems to me the code it beta and the customers are being used as testers? The new way in a modern era?

Right now my wife and I have bigger things on our mind like the impending arrival of our baby, thought this was going to be an easy fix and well know issue and surely I am not the 1st to try this?

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

DragosC — Tue, 30 Aug 2022 17:08:20 GMT

Understood. We're sorry for the trouble. We've thought this might help on the matter: https://goo.gle/3wGcSSf

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

SJCOBE — Tue, 30 Aug 2022 17:49:24 GMT

Hi,

Thanks for response but so many issues.

1. In browser I can see my wife as a family member - in the app it states invite sent but not accepted? Wife has status "invited" If I hit "resend invite" in the app - wife gets no email. If wife goes to original email and clicks link states no family invites pending.

2. Unable to add Nest device to Google Home app. It does not see it - when I scan QR code setup exists - nothing added. I am logged into Nest App using my Google account.

Link provided tells me how it should work - not what I am seeing unfortunately.

Any more ideas please?

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

DragosC — Tue, 30 Aug 2022 17:59:28 GMT

In this case, it would be for the best to contact our phone support team to check on the accounts and see what happened there. You can reach them by accessing the following link: https://goo.gle/30rMwmy

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

Jeff — Thu, 01 Sep 2022 22:44:04 GMT

Hi SJCOBE,

I just wanted to check in to see if you took DragosC's advice and gave support a try. If you had any questions about that, please let me know. Hopefully you were able to get some help there. Let me know if there's more I can do.

Thanks,

Jeff

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

sylar — Fri, 02 Sep 2022 07:17:40 GMT

Still no news from support, despite my last email. Quite discouraging...

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

DragosC — Fri, 02 Sep 2022 12:31:02 GMT

Understood. Could you provide us please with the case number so we can see what happened?

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

AlexD — Sun, 04 Sep 2022 13:55:27 GMT

Hi, I wanted to check in. Did you happen to locate that number? Keep us posted here.

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

sylar — Sun, 04 Sep 2022 14:37:20 GMT

Still no news...

My case number is 3-8069000033258.

Re: Unable to add Google Nest 3rd Gen Thermostat to Google Home

george_t — Mon, 05 Sep 2022 08:31:52 GMT

Hi @sylar. Thanks for the details. We have checked your case and it appears that it is currently being investigated by the Engineering Team for further instructions and a possible resolution.