topic Re: Nest thermostat 3gen - Offline for other Google Home members in Nest Thermostats

Nest thermostat 3gen - Offline for other Google Home members

LesBE — Tue, 27 Sep 2022 14:01:51 GMT

Hello

I've got something going on with my Thermostat.

I have the registered account for Nest App
I'm also home admin for google Home app

On my android phone the thermostat is working like it should on all apps (Nest & Google Home)

But on my roommates IOS device the thermostat shows as offline in the Google Home app.

Re: Nest thermostat 3gen - Offline for other Google Home members

Danu53 — Tue, 27 Sep 2022 20:39:34 GMT

I have two nest thermostats. Also the Nest app on my phone. When I try and add product (nest pro) that was just sent to me, because the FIRST 3 Nest Thermostats failed under warranty. Just tried to add the new one to my nest app and all i can come up with is a six digit number for the code? Downloaded the Google Home app. Now I have an app that is nothing like my Nest App.

Re: Nest thermostat 3gen - Offline for other Google Home members

EdwardT — Sat, 01 Oct 2022 18:00:31 GMT

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the home members controlling the Nest Thermostat using the app. I'd love to know more about this. To isolate the issue, could you remove them as home members and add them again?

Thanks,

Edward

Re: Nest thermostat 3gen - Offline for other Google Home members

LesBE — Sat, 01 Oct 2022 18:07:06 GMT

Hi Edward

Thanks a lot for your answer.

I indeed tried to remove all home members and add them again.

Also rebooting the Thermostat itself didn't resolve the issue.

Re: Nest thermostat 3gen - Offline for other Google Home members

EdwardT — Tue, 04 Oct 2022 16:32:09 GMT

Hi LesBE,

Thanks for the response. To isolate the issue, could you try inviting them on the Nest App? Please click on this link to learn more about this.

Thanks,

Edward

Re: Nest thermostat 3gen - Offline for other Google Home members

LesBE — Tue, 04 Oct 2022 16:36:18 GMT

Hi Edward

The thing is when i try to add someone it tells me to go and do that from the google home app.

My roommate is already part of that home.

Even tried deleting and adding the person a couple of times.

Re: Nest thermostat 3gen - Offline for other Google Home members

EdwardT — Wed, 05 Oct 2022 18:45:59 GMT

Hi LesBE,

Thanks for trying. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Nest thermostat 3gen - Offline for other Google Home members

EdwardT — Tue, 11 Oct 2022 16:20:12 GMT

Hey LesBE,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward