topic Re: Nest access in Nest Thermostats

Nest access

mkinney — Wed, 28 Sep 2022 02:49:52 GMT

Suddenly I am not able to access my Nest remotely. I set up a new account but it didn't capture either of my Nest thermostats. The Nests say they are already connected to an account. However, i cannot find them nor can I control them remotely any longer.

Re: Nest access

MplsCustomer — Wed, 28 Sep 2022 15:29:52 GMT

@mkinney

Why did you set up a new Google account if your thermostats are connected to your old Google account?

If you really want to move your thermostats to a new Google account, you first need to go into your old Google account and remove the thermostats and do a factory reset. In the process, you will lose all of your settings.

https://support.google.com/googlenest/answer/9293132?hl=en#zippy=%2Cnest-thermostats%2Cremove-from-the-nest-app

Re: Nest access

EdwardT — Wed, 05 Oct 2022 18:34:46 GMT

Hey folks,

@MplsCustomer, thanks for the help!

@mkinney, how's it going with your Nest Thermostat? Were you able to check the link that MplsCustomer provided? Let us know if you have other questions and we'd be happy to assist.

Thanks,

Edward

Re: Nest access

EdwardT — Tue, 11 Oct 2022 16:19:03 GMT

Hi mkinney,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Nest access

EdwardT — Wed, 12 Oct 2022 16:39:53 GMT

Hi mkinney,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward