topic Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help in Nest Thermostats

W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

nas_analog — Fri, 03 Sep 2021 10:10:27 GMT

My Nest Thermostat has the reported "w5 error" and cannot connect to WiFi. It does not even detect the WiFi. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. None of my other nest thermostats have issues connecting. Please help.

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

ai — Mon, 20 Sep 2021 22:20:01 GMT

Hi there nas_analog,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 0-6326000032077.
Kindly,
Ai

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

Babshire3 — Fri, 24 Sep 2021 03:44:10 GMT

My 3rd gen (purchased it on Aug 17th) started this today… did restart, as suggested in the troubleshooting guide… that didn’t work.

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

Jake — Mon, 04 Oct 2021 21:23:12 GMT

Hey Babshire3,

I just wanted to follow up and let you know that we have escalated this to a higher Team. You should have an email from this Team, and please let us know if you have any questions.

Case ID: 0-3290000031753

Best regards,

Jake

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

MA120 — Tue, 12 Oct 2021 08:02:28 GMT

Mine also started displaying the W5 error and I've gone through all the motions more than once. Please assist

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

jechomer — Sun, 24 Oct 2021 15:43:02 GMT

My Nest Learning thermostat gives a W/R error that cannot be resolved by following the recommended procedure.

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

Babshire3 — Sun, 24 Oct 2021 17:48:05 GMT

It’s been waiting almost a month and no response from tech support.

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

Rozanskim2 — Wed, 03 Nov 2021 18:52:59 GMT

I am having the same issue as stated from the above users. Please help!

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

Marwood — Mon, 08 Nov 2021 22:44:01 GMT

I have three Nests in the house two work one has a constant W5 issue. We have Gigabit internet so it is definitely the thermostat. Tried restarting, resetting multiple times. Nothing works so clearly from this forum it’s a known issue. Please help me to resolve this issue.

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

WillC — Tue, 09 Nov 2021 11:42:47 GMT

I'm having the same problem where it does not even detect the WiFi. I have tried both suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi.

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

EBS — Sun, 14 Nov 2021 21:22:37 GMT

Have the same issue (W5 Wi-Fi connection error) on one of our Nest Thermostats (we have two) and have tried all troubleshooting steps but nothing has worked. Have tried manually adding our Wi-Fi network, restarting unit and even factory reset, but it will still not see any Wi-Fi networks at all. Our other Nest Thermostat is still working great. Please help.

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

Rozanskim2 — Sun, 14 Nov 2021 21:47:42 GMT

Contact nest support by phone and report this problem. I did this and was told it’s a wifi chip malfunction. Clearly this is a known issue because they easily troubleshooted it for me and offered a replacement. I had to contact them a second time to ask them to ship my replacement which is a different story in itself. Good luck to all but a replacement seems to be the unfortunate solution.

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

KingDaemon99 — Sun, 21 Nov 2021 08:40:33 GMT

I also have been experiencing the same issues and I don’t know how to get help.

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

Unip — Sun, 21 Nov 2021 22:07:59 GMT

Same issue here, been struggling past 2 months. Have tried all reset, restart options and combination. It seems the device can’t even try to detect networks. Saying “your thermostat has a problem and is unable to connect to Wi-Fi, nest.com/w5”

pls help?
thanks

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

Dsantana5 — Wed, 24 Nov 2021 16:11:35 GMT

I also get the nest.com/w5 error. i have tried all the steps to resolve and nothing works. Any ideas?

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

pbd — Sun, 28 Nov 2021 18:52:17 GMT

Jumping in on this too. One of two of my Nest thermostats is having the same issue. No longer sees ANY wireless network. Resetting does nothing! Software version is 6-2.22 from October 2021. Please provide some sort of fix for this. This thermostat isn't very old and has never had an issue until now.

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

Rk1 — Tue, 07 Dec 2021 12:05:06 GMT

Same issue. Month old Nest connected to network for a few hours then disconnected and shows w5 error. Ran through all the suggested remedy steps. No joy. We have a second nest that seems fine, is network connected. Help please!

Thanks!

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

jacktripperdd — Sat, 11 Dec 2021 20:43:42 GMT

I also get the nest.com/w5 error. i have tried all the steps to resolve and I still cannot see any networks.

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

pbd — Sat, 11 Dec 2021 22:35:45 GMT

No recovery from the W5 error. Had to replace the thermostat. Contact Google Nest support directly.

Re: W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

pbd — Tue, 14 Dec 2021 14:00:41 GMT

Forgot to add this information. Like I said, there is no recovery for the W5 error or the nest thermostat losing all wifi ability after software update. To resolve you need to replace the thermostat by contacting Google Nest support directly. https://support.google.com/googlenest/gethelp?hl=en