topic Nest login phone issue in Nest Thermostats

Nest login phone issue

G73mc — Sat, 15 Oct 2022 13:57:25 GMT

I can’t log into my account as I have a new phone. The login wants to send a code to my old phone. How do I access my nest via my gmail..??

Re: Nest login phone issue

MplsCustomer — Sat, 15 Oct 2022 17:15:46 GMT

@G73mc

For ummigrated Nest Account customers, Google Nest recommends removing 2-step verification temporarily when changing phone numbers, and, in the same article below, suggests you may have to factory reset your Google Nest devices if you cannot access the phone number where the verification code is being sent:

https://support.google.com/googlenest/answer/9295081?hl=en#zippy=%2Cchange-your-phone-number

If your Nest Account has been migrated to a Google Account and you're logging onto the Google Nest app with a Google account, maybe this will help:

https://support.google.com/accounts/answer/3463280?hl=en&co=GENIE.Platform%3DiOS&oco=1

Re: Nest login phone issue

EdwardT — Tue, 18 Oct 2022 17:21:13 GMT

Hi folks,

@MplsCustomer, thanks for the help!

@G73mc, how's it going with your Nest Thermostat? Were you able to check the links that MplsCustomer provided? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

Re: Nest login phone issue

EdwardT — Fri, 21 Oct 2022 17:26:44 GMT

Hey G73mc,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Nest login phone issue

EdwardT — Mon, 24 Oct 2022 22:37:23 GMT

Hi G73mc,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward