topic Re: Nest thermostat Ring Turns cant select Choice in Nest Thermostats

Nest thermostat Ring Turns cant select Choice

Harligrl2 — Wed, 28 Sep 2022 02:30:25 GMT

I can turn the ring on the thermostat to get anywhere but when I push in to select a choice, it doesn't do anything. It is stiff and you can tell it's not giving. If you want to try yours, take it off the wall and press the inside. It should give a little and click. Mine doesn't do anything. I took it all the way down to the battery and dont see anything physically broken. I have the system since 2018. Please help!

Re: Nest thermostat Ring Turns cant select Choice

Jhonleanmel — Mon, 10 Oct 2022 21:01:16 GMT

Hi Harligrl2,

Thanks for posting and sorry for the delay ― let's get this sorted out.

Give these steps a whirl:

Push an hold your Nest Thermostat's display to restart it.

Use a screwdriver to loosen the screws of the base by a half or quarter of a (counter clockwise) turn. This should help if the base is screwed too tightly to the wall.

Keep us posted.

Best,

Mel

Re: Nest thermostat Ring Turns cant select Choice

Jake — Thu, 13 Oct 2022 19:09:12 GMT

Hey there,

I wanted to check in and see if you managed to see Mel's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Nest thermostat Ring Turns cant select Choice

Harligrl2 — Thu, 13 Oct 2022 19:46:40 GMT

That's the issue, you can't push it to select any choice. The wheel turns but does not give any at all to make a selection. I have 2 since 2019 so the base hasn't moved.

Re: Nest thermostat Ring Turns cant select Choice

Harligrl2 — Thu, 13 Oct 2022 19:47:18 GMT

No, his suggestion didn't help the issue.

Re: Nest thermostat Ring Turns cant select Choice

EdwardT — Fri, 14 Oct 2022 20:17:51 GMT

Hi folks,

@Jake and Mel, thanks for the help!

@Harligrl2, thanks for trying the steps that Mel suggested. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Nest thermostat Ring Turns cant select Choice

Harligrl2 — Sat, 15 Oct 2022 02:41:35 GMT

You know how you turn the bezel wheel to go through the main menu then you press the bottom to select. Mine doesn't press in to select anymore. I can take my other Nest thermostat and put it on there and it selects fine so its not the mount. I wish i could send a short video.

Re: Nest thermostat Ring Turns cant select Choice

EdwardT — Sat, 15 Oct 2022 15:47:35 GMT

Hi Harligrl2,

Thanks for the response. Please fill out the form using the link that I sent above so we could take a closer look.

Thanks,

Edward

Re: Nest thermostat Ring Turns cant select Choice

EdwardT — Tue, 18 Oct 2022 15:56:20 GMT

Hi Harligrl2,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist.

Thanks,

Edward

Re: Nest thermostat Ring Turns cant select Choice

EdwardT — Fri, 21 Oct 2022 15:58:29 GMT

Hi Harligrl2,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward