topic Re: Neat thermostat broken in Nest Thermostats

Neat thermostat broken

JadeW — Wed, 12 Oct 2022 09:59:17 GMT

My nest thermostat has broken. It is just dead on its stand. How can I get this replaced please? Thanks

Re: Neat thermostat broken

RXShorty — Wed, 12 Oct 2022 11:16:23 GMT

Hi @JadeW

Check out Google Nest Support: https://support.google.com/googlenest/gethelp 😊

Re: Neat thermostat broken

aatienza — Wed, 12 Oct 2022 14:53:14 GMT

Hey JadeW,

Oh no! I'm sorry to hear that. A few questions: what type of Nest thermostat do you have? Are you getting a blank screen on the thermostat display? Did the issue happen during or after installation? Are the breakers all switched on? Also, have you tried plugging the thermostat into a working outlet? Keep us posted.

I appreciate the help, RXShorty.

Thanks,

Archie

Re: Neat thermostat broken

aatienza — Sat, 15 Oct 2022 16:03:27 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Neat thermostat broken

aatienza — Sun, 16 Oct 2022 16:32:58 GMT

Hi folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Neat thermostat broken

JadeW — Sun, 16 Oct 2022 16:53:04 GMT

Hi. No. It is getting power the green light is flashing. However the screen is completely dead. I cannot therefore reset it as I can’t use the screen.

Re: Neat thermostat broken

JadeW — Sun, 16 Oct 2022 16:55:27 GMT

Sorry it is a 3rd gen and it has been working fine. Broke a few weeks ago but as not using the heating have only just found it is broken. I have a 6 month old baby in the house and am anxious for it to be replaced as I need heating with him in the house.

thanks

Re: Neat thermostat broken

aatienza — Sun, 16 Oct 2022 17:05:04 GMT

Hey JadeW,

Oh no! I'm sorry to hear that. Could you fill out this form and let us know once you're done?

Thanks,

Archie

Re: Neat thermostat broken

JadeW — Sun, 16 Oct 2022 17:08:26 GMT

Done thank you

Re: Neat thermostat broken

aatienza — Mon, 17 Oct 2022 17:13:02 GMT

Hey JadeW,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Archie