topic Re: My nest device keeps going offline. in Nest Thermostats

My nest device keeps going offline.

rgaila — Mon, 30 Aug 2021 17:45:47 GMT

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Original Poster: Jose Bolanos

My nest thermostat is connected to WiFi but when I check nest server it says disconnected. I cannot control my device from Alexa or the Google home app because it says it is offline dispute the WiFi showing as connected, I’m fed up as I’ve done all the trouble shooting and nothing helps.

Details

Re: My nest device keeps going offline.

rgaila — Mon, 30 Aug 2021 17:46:05 GMT

Hi Jose,

Sorry to hear about your connectivity issues! I can totally understand the frustration when dealing with WiFi. Let's work on this together.

We appreciate all the troubleshooting steps you've taken! Which ones have you tried to no avail? Are there any specific error codes you're receiving from your thermostat's display or the Google Home app?

I look forward to your reply and I'm hopeful we can resolve this issue.

-From Ai, Community Specialist.

Re: My nest device keeps going offline.

Juan3 — Tue, 18 Jan 2022 03:10:45 GMT

I done everything I could restarted so many times

Re: My nest device keeps going offline.

Vandy — Wed, 19 Jan 2022 15:03:35 GMT

I have the same issue. I restart my thermostat and it will work for the day and then it will show offline. Battery is good, shows connected on thermostat. I reset to factory settings and re linked it with google home and it goes offline again! What can I do to rectify this? It is getting very frustrating!

Re: My nest device keeps going offline.

Skip7531 — Sun, 27 Mar 2022 22:21:08 GMT

I have 3 google nest thermostats that will not stay online more than a few days. I have to restart all 3 every few days. Have been doing this for 8 months and it’s getting old. Can they be exchanged?

Re: My nest device keeps going offline.

Mulugeta1985 — Wed, 13 Apr 2022 13:19:15 GMT

I didn't see nithing on the screen

Re: My nest device keeps going offline.

Jtruck — Fri, 06 May 2022 03:16:22 GMT

I'm having the same issue. I'll restart it will last a day then go offline again.

Any ideas?

Re: My nest device keeps going offline.

BruceN — Fri, 27 May 2022 15:18:22 GMT

I have same issue. It started a week ago. I've checked the power from the battery and it's good. The signal from wifi is good. Wifi signal strength is at 74 to 75. All other wifi dependant equipment remains online when the T Stat is offline. I've done a reset 4 times now. Getting very old. 3rd gen t stat

Re: My nest device keeps going offline.

Snichols3398 — Sun, 12 Jun 2022 23:47:44 GMT

How do I fix this?

Re: My nest device keeps going offline.

Clara — Sun, 19 Jun 2022 18:42:42 GMT

Hi! I have the same issue. Tech installed it last week and everything worked fine and then suddenly it keeps going offline. We have not changed the wifi and the rest of the deviced of the house work fine. Any solution? It is really frustrating

Re: My nest device keeps going offline.

bk044 — Wed, 29 Jun 2022 17:31:11 GMT

Same problem but with a wireless Nest Protect smoke detector. We have a wired one that has never had this problem.

Re: My nest device keeps going offline.

Mifleck — Thu, 14 Jul 2022 16:21:00 GMT

Same issue nest thermostat keeps going offline, reset only last a couple of days then offline again. Made sure the DCHP was set to 24 hrs and still having issue.

Re: My nest device keeps going offline.

Jtruck — Thu, 14 Jul 2022 23:16:51 GMT

Does anyone from Google read these posts? It's never stayed connected for me longer than a day after a reset. Thinking about buying the Alexa one

Re: My nest device keeps going offline.

Mifleck — Fri, 15 Jul 2022 19:21:18 GMT

I don't think Google gives a rats A$$ about us....

Re: My nest device keeps going offline.

RIta65 — Wed, 27 Jul 2022 21:13:23 GMT

It's so frustrating that so many people are having similar issues, and Google does not have any resolution, and does not respond to these posts. Chat support is useless.

Re: My nest device keeps going offline.

rjquail — Mon, 08 Aug 2022 17:42:51 GMT

I upgraded my router to a modern dual band, and now thermostat is offline when I want to access it, other times it is online. It is so inconsistent and unreliable on modern routers (gen 2 Nest Thermostat). I have both Networks for the 2 Bands named the same thing, everything else can deal with this, but these thermostats and sometimes even the Newest Nest Protect has issue with it. Frustrating.

Re: My nest device keeps going offline.

Mifleck — Wed, 17 Aug 2022 01:50:43 GMT

Anyones thermostat start working correctly again recently?

mine seems to be more stable and accessible all

of a sudden ?

Re: My nest device keeps going offline.

Clara — Wed, 17 Aug 2022 10:51:23 GMT

Yes, mine was working much better for a couple of weeks, but it started going off again. So frustrating!

Re: My nest device keeps going offline.

Nest1453 — Wed, 17 Aug 2022 18:29:48 GMT

Can someone reply with a solution??? All have the same issues & follow the troubleshooting suggestions to no avail. I’ve had to replace my equipment once before. It’s a pain in the a$$ to do it again. I’m on a echo saving program with my electric company but can’t participate if they can’t connect to it!!! Really annoying that I try entering in my WiFi info & says it can’t find it!!! Meanwhile I’m on my phone next to it literally connected to my WiFi!! Grrr

Re: My nest device keeps going offline.

Dullah — Tue, 23 Aug 2022 12:54:28 GMT

Good day, I'm having the exact same problem, were they able to help you at all or does this product just suck!?