topic Re: New google nest e not turning on during setup in Nest Thermostats

New google nest e not turning on during setup

jacqrhea — Sat, 15 Oct 2022 02:49:12 GMT

We just installed our new google nest e following all steps. We connected all wires where they should go and made sure it clicked. We turned on our power source and the thermostat is unresponsive. It’s not turning on, it’s not blinking lights. Not sure what to do?

Re: New google nest e not turning on during setup

Markjosephp — Tue, 18 Oct 2022 17:57:05 GMT

Hello jacqrhea,

I'm sorry if you have to go through this. We'd like you to have a better experience with your new Nest thermostat. Let's see what's going on.

Please give these steps a try:

Remove the thermostat display from its base and check if any connector pins are bent.
You'll see a USB port at the back. Try charging it via a micro USB cable for at least an hour.
1. Wait until it turns on and if an LED light flashes
Make sure all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires).
Put the display back to base.
Proceed with the initial set up and check for any wiring reports.

Let me know how it goes.

Best regards,

Mark

Re: New google nest e not turning on during setup

Markjosephp — Fri, 21 Oct 2022 18:45:32 GMT

Hi there,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Best regards,

Mark

Re: New google nest e not turning on during setup

Markjosephp — Sat, 22 Oct 2022 19:02:14 GMT

Hello jacqrhea,

I want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.

Best regards,

Mark