topic Re: TD014(0.64) in Nest Thermostats

TD014(0.64)

ukxpat — Fri, 17 Dec 2021 19:45:11 GMT

Hi,

I've been trying ALL MORNING to connect my Nest to my app (which was previously connected with no problems) and I keep getting this error message? I've rebooted the phone, my network, the Nest, everything but it's still not connecting to the Nest app.

Any help would be much appreciated.

Thanks!

Re: TD014(0.64)

kiltguy2112 — Fri, 17 Dec 2021 19:55:56 GMT

Here is a troubleshooting chart for error codes. You may have to reset the tstat.

https://support.google.com/googlenest/answer/9703157?hl=en#zippy=

Re: TD014(0.64)

ukxpat — Fri, 17 Dec 2021 19:57:13 GMT

Thanks I tried that but still no luck.

Re: TD014(0.64)

kiltguy2112 — Fri, 17 Dec 2021 20:07:01 GMT

Just double checking, you reset the tstat and didn't just reboot it?

Re: TD014(0.64)

ukxpat — Fri, 17 Dec 2021 20:08:53 GMT

Yes, reset it about 8 times so far and used different WIFI networks to try to connect but still getting that error.

Re: TD014(0.64)

trob9977 — Sat, 18 Dec 2021 18:19:50 GMT

Same problem here - I have 3 other nest thermostats connected to my phone, but every time I try to connect this fourth - I get the TD014(0.64) error... I've reset everything -> the wifi router, restarted all thermostats and reset this one that I'm trying to add - so frustrating.

Re: TD014(0.64)

trob9977 — Sat, 18 Dec 2021 18:29:06 GMT

Any luck getting past this error?

Re: TD014(0.64)

ukxpat — Sat, 18 Dec 2021 18:47:53 GMT

I’m with you on this. Even bought new Nest and having the same problem with both of them. Seems like they need to Dona software update to fix this problem.

Re: TD014(0.64)

trob9977 — Sat, 18 Dec 2021 18:57:26 GMT

Same here - bought brand new nest… can’t add it. I’m at a loss.

Re: TD014(0.64)

ukxpat — Sat, 18 Dec 2021 19:16:45 GMT

I’m with you, at a total loss. Spent around 12 hours on it.

Re: TD014(0.64)

ukxpat — Sun, 19 Dec 2021 02:27:51 GMT

I’ve tried it with 2 iPhones and iPad, all with the same error code, So I’m thinking the fault is with the tstat.

Re: TD014(0.64)

trob9977 — Wed, 22 Dec 2021 22:41:55 GMT

I've since changed my network to a different router (the previous one I had before I upgraded last year - in fact, the one I originally set up the nests with) - thinking that may be the issue... still no luck. I'm giving up for a while - will re-visit this issue in the new year.

Re: TD014(0.64)

ukxpat — Fri, 14 Jan 2022 00:07:02 GMT

So I found a way around this problem. You need to create a NEW HOME but name that where your tsat is (bedroom/living room) then it will add the new one. Hope this helps.

Re: TD014(0.64)

Glindquist — Fri, 04 Feb 2022 00:01:24 GMT

I had they same problem. Three thermostats for on same app. One went wonky and would not connect to internet. Google replaced for free as this is a known issue. Could not get the replacement head to connect to my app…went through everything suggested and still got error TD014.

tried uxkpat workaround and it connected with no issues to the new home I created. This is a big PIA as I now need to use 2 homes to have app control for away, echo, etc.

Google needs to fix this bug!!! I’m going to call the support line when I calm down a bit.

Re: TD014(0.64)

agkamath — Mon, 28 Feb 2022 18:10:28 GMT

I had a similar problem. First my nest wouldn't connect to wifi. After multiple calls and chats with Google Support, (who initially blamed my internet service provider) i got a replacement. The wifi connection problem was resolved with the replacement thermostat, but my app still wouldn't connect and show the same error. (TD014). One solution recommended in this page worked for me.

Go to Google Home App
Delete the Home from the app completely. All devices on nest home will go away of course.
Add all the Google devices one by one.

I had Google Mesh (router + 2 wifi points), 3 temperature sensors and 2 thermostats for 2 levels. It was a pain to do all the setup again. But i'm glad to say it worked. Now i am fully back up with all the google devices.

Good Luck!!!

Re: TD014(0.64)

skiebus — Wed, 09 Mar 2022 00:21:15 GMT

I had the same problem. Tried it a hundred times, reset it, reset it again. Just made it work by starting the add product process on my laptop in a browser, then it said continue in the app. Went to app on phone and started the process again and it worked!

Re: TD014(0.64)

zac_snacks — Wed, 15 Jun 2022 15:46:53 GMT

Rather than create a whole new household, I was able to solve this issue by removing ALL Nest devices from my home, then re-adding the offending device first (so that it didn't try to connect with the assistance of another Nest), and then re-adding all of the remaining devices.

Re: TD014(0.64)

jeewhiz — Sat, 25 Jun 2022 17:16:12 GMT

I had the same issue trying to add a new thermostat to an existing home. zac_snack’s suggestion of removing existing thermostats from the home then adding the new one first worked for me.

Re: TD014(0.64)

trob9977 — Sat, 25 Jun 2022 17:29:54 GMT

I ended up having to remove all the thermostats, then delete the home, add a new home and add all the thermostats. But that did resolve it - I have all four of my thermostats connected now...

Re: TD014(0.64)

ukxpat — Mon, 27 Jun 2022 16:57:06 GMT

Thanks for the info, I will try deleting and re-adding BUT not until it's winter here in the desert and I don't have to have the AC on all day.