topic Re: adding another phone. in Nest Thermostats

adding another phone.

BrendaH — Sun, 09 Jan 2022 20:41:24 GMT

We got a nest thermostat for Christmas. My husband set it up on his phone but he can't figure out how to get it on my phone, as well. Can two people have it on their phones? He loaded a google on my phone but still can't get the nest on my phone to work . We have the same apple phones.

Re: adding another phone.

Ashepherdson — Sun, 09 Jan 2022 21:25:09 GMT

He will just need to add you to the family \ home, instructions are below:

https://support.google.com/assistant/answer/9155535?hl=en

Re: adding another phone.

BrendaH — Sun, 09 Jan 2022 22:03:38 GMT

I should add my spouse shared the link, clicked on it and followed steps. Where we get stuck, it is asking for a code, you are to walk over to the thermastat and see the temp. or code but my spouse already done that and doesn't know what that code was so that is where we are getting stuck, asking for the code.

Re: adding another phone.

Ashepherdson — Sun, 09 Jan 2022 22:06:59 GMT

a code shouldnt be required to add a family member to the nest home, especially at device level.

It sounds like you at stuck at the Entry Key point in the setup,

Press your thermostat's ring to open the Quick View. menu.
Choose Settings .
Turn the ring to Nest app and press the ring to select. it.
Select Get Entry Key to retrieve a unique entry key. Follow the next steps below to use your Nest app to. add your thermostat to your account.

Re: adding another phone.

BrendaH — Sun, 09 Jan 2022 23:35:51 GMT

We clicked on the nest app but there is nothing that says get entry key. It says its already connected to an account and the only option you have is done. I appreciate your help, what next?

Re: adding another phone.

Ashepherdson — Sun, 09 Jan 2022 23:42:31 GMT

Sorry to clarify those instructions were for the thermostat itself not the app

Re: adding another phone.

Ralsek73 — Mon, 31 Jan 2022 01:29:50 GMT

I am having th exact same problem....

Re: adding another phone.

Tvisser — Thu, 17 Feb 2022 23:52:24 GMT

But my thermostat only shows “This thermostat is connected to an account.” The is a blue “done” button but no other option.

Re: adding another phone.

Stephie217 — Mon, 28 Feb 2022 09:33:39 GMT

Trying to connect Nest thermostat with iPhone 12 and getting message already connected to an account.
I can see the location on my device but it doesn’t open to allow me to change/see the thermostat.
I logged out, reinstalled the Nest app and nothing worked.

Re: adding another phone.

Jayroc386 — Tue, 19 Apr 2022 02:39:32 GMT

I am having the same problem except my wife's phone is connected and is an iPhone and mg phone is not and is an Android phone

Re: adding another phone.

jasonstone808 — Sat, 02 Jul 2022 03:15:18 GMT

Same issue here. The previous answers don't help because there's not an option on the device to get a unique code. It just says "already connected"

Re: adding another phone.

jasonstone808 — Sat, 02 Jul 2022 03:16:55 GMT

Steps 1 through 3 work. Step 4 isn't an available option.

Re: adding another phone.

SimonN — Mon, 04 Jul 2022 22:49:40 GMT

Same issue, new phone, existing Nest, already connected. Come on Google, get it together... 😠

Re: adding another phone.

Ashepherdson — Mon, 04 Jul 2022 22:52:15 GMT

If you just got a new phone you don't need to connect anything, you should just install the nest app, log into your account, and it will appear. Be sure it's the same account as your old phone

Re: adding another phone.

jasonstone808 — Tue, 05 Jul 2022 04:07:57 GMT

So... The answer is, as far as you know there should be an option that several of us are telling you we don't have but you insist it should be there so good luck to us I guess?

When we follow your instructions, all we get on the device is "Already connected" and "Done" but it's not connecting to the second phone.

Re: adding another phone.

Ashepherdson — Tue, 05 Jul 2022 04:17:31 GMT

Have you tried Adding the family member through the nest or Google home account? Once they are added they would just need to log into the app and the nest should appear right away.

Re: adding another phone.

Karenpinkham5 — Sat, 09 Jul 2022 18:45:26 GMT

Can I just get an answer to connecting my wife to the DOORBELL that I just put in and that I am connected to. I DON’T need info on connecting a second phone to a thermostat.

Re: adding another phone.

Ashepherdson — Sat, 09 Jul 2022 18:57:09 GMT

It's the same process , you would , from your existing Google home account that is linked to the doorbell, invite your wife's Google account to the "family" , at which point all she needs to do is log in , and the device will appear for her.

Re: adding another phone.

Ashepherdson — Sat, 09 Jul 2022 18:58:11 GMT

Google home, settings, household, invite member, add your wife's Gmail account.

Re: adding another phone.

Coralsue — Mon, 11 Jul 2022 16:41:41 GMT

Same problem as everyone above us.. so no answers yet?