topic Cooling option stopped working after one week of installation on brand new AC in Nest Thermostats

Cooling option stopped working after one week of installation on brand new AC

Richknow — Sat, 22 Oct 2022 15:12:38 GMT

Only heat and eco/off option. AC still runs while on heating when turned down but the cool option disappeared completely. Worked for one week

Re: Cooling option stopped working after one week of installation on brand new AC

EdwardT — Tue, 25 Oct 2022 22:47:29 GMT

Hi Richknow,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

What type of Nest Thermostat do you have?
How is your Nest Thermostat wired?
What troubleshooting steps have you done so far?

Looking forward to your response.

Thanks,

Edward

Re: Cooling option stopped working after one week of installation on brand new AC

EdwardT — Mon, 31 Oct 2022 22:42:16 GMT

Hi Richknow,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Cooling option stopped working after one week of installation on brand new AC

EdwardT — Tue, 01 Nov 2022 23:28:46 GMT

Hi Richknow,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward