topic Re: Heat Link Failure in Nest Thermostats

Heat Link Failure

gavfreemanlon — Mon, 18 Oct 2021 10:58:08 GMT

My heat link failed yesterday after 15 months. No lights, dead. What do I need to get a replacement?

Re: Heat Link Failure

Frustratedddd — Mon, 18 Oct 2021 11:02:25 GMT

What did they say when you rang them????

Re: Heat Link Failure

gavfreemanlon — Mon, 18 Oct 2021 11:04:16 GMT

Not got through yet, I have kids and a cold house and cannot wait for google to respond so I am awaiting an emergency boiler repair.

Re: Heat Link Failure

Frustratedddd — Mon, 18 Oct 2021 11:06:02 GMT

I have just rang them, but they are busy I expect. Probably because all the Heat Links are failing!!

Keep ringing them, or failing that, use the chat. Easy!

Re: Heat Link Failure

CristianC — Mon, 25 Oct 2021 15:25:39 GMT

Hi @gavfreemanlon,

Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones are present in the setup?

Regards,
Cristian

Re: Heat Link Failure

CristianC — Tue, 09 Nov 2021 14:40:26 GMT

Hello again. Just checking in. Do you still need my help?

Re: Heat Link Failure

CristianC — Thu, 11 Nov 2021 14:42:17 GMT

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.