topic Heat link wont connect to thermostat (Nest v2). in Nest Thermostats

Heat link wont connect to thermostat (Nest v2).

Gregf — Wed, 26 Oct 2022 06:54:45 GMT

I have a gen2 nest learning thermostat. Been working fine for about 6/7yrs. Over the past 3 days have been moving the thermostat around to different rooms to get better heating in the house.

Now today says cat connect to heat link. HL has a solid orange light.

I have checked the WiFi connection on the thermostat- connected. Check the app on phone connected to thermostat cant connect to HL.

Just getting error h1 can't connect to HL. I have moved the thermostat upstairs next to the HL as meant to have a separate WiFi link(?) Still no joy.

Pressing the HL to manually over ride - orange light goes out then back on and is solid again, nothing really happening.

Any suggestions, in am UK based.

Re: Heat link wont connect to thermostat (Nest v2).

george_t — Fri, 28 Oct 2022 13:11:32 GMT

Hi @Gregf. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Please go to the thermostat Settings > Technical Info > Power and let me know the readings from there.

Re: Heat link wont connect to thermostat (Nest v2).

AlexD — Mon, 31 Oct 2022 11:37:37 GMT

Hi, I wanted to check in. Do you still need assistance? If so, make sure to let me know.

Re: Heat link wont connect to thermostat (Nest v2).

george_t — Thu, 03 Nov 2022 11:42:48 GMT

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.