topic Re: Nest Heatlink in Nest Thermostats

Nest Heatlink

Denis4 — Sat, 08 Oct 2022 17:27:37 GMT

Message on Nest thermostat says “No Power”.

Heatlink appears not to be working.

Any suggestions?

Re: Nest Heatlink

george_t — Fri, 28 Oct 2022 07:42:28 GMT

Hi @Denis4. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Let's start with a few questions:

What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

Re: Nest Heatlink

AndaD — Mon, 31 Oct 2022 11:27:48 GMT

@Denis4, hi there again. Were the steps provided by my colleague helpful? Let me know if you managed to apply them.

Re: Nest Heatlink

george_t — Thu, 03 Nov 2022 14:37:40 GMT

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.