topic Re: thermostat won't come on in Nest Thermostats

thermostat won't come on

ragazzini68 — Wed, 19 Oct 2022 22:43:04 GMT

My thermostat will not come on. I manually charged it and I received a message telling me to return to the base which I did. It then said "shutting down to recharge" and will not come back on. I tried it again with the same results. I looked at the app and it says the thermostat doesn't have enough power for wi-fi. I found the following email also:

From 4:15 AM on October 4, 2022 to 11:25 AM on October 17, 2022, your heating system briefly stopped heating your home 14 times.

I apparently must not have had heat for 2 days but did not realize it b/c we always keep our heat low. I did have the heat on this year without any issues. We have freezing warnings in PA. Can you please offer some assistance?

Re: thermostat won't come on

Markjosephp — Tue, 25 Oct 2022 21:40:15 GMT

Hello ragazzini68,

I'm sorry for the trouble this may have caused you—let's see what's going on why your Nest thermostat won't hold a charge.

A few questions: what type of Nest thermostat do you have? Did you notice any wire reports or message codes before the issue occurred? Also, which terminals do the wires connect to?

Have a look at this article and let us know if you need more help.

Best regards,

Mark

Re: thermostat won't come on

EdwardT — Fri, 28 Oct 2022 22:45:07 GMT

Hi ragazzini68,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: thermostat won't come on

Jhonleanmel — Mon, 31 Oct 2022 18:11:41 GMT

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel