topic Re: Heatlink No power in Nest Thermostats

Heatlink No power

Navinder36 — Sun, 09 Oct 2022 18:06:31 GMT

Heatlink seems to have died.

- All wiring has been checked and 240v is going to all connections.

- Wiring has been checked to the Thermostat this is all okay however no power from the Heatlink to Thermostat.

- No lights on the Heatlink at all.

I am without heating now - please advise.

Re: Heatlink No power

george_t — Fri, 28 Oct 2022 07:42:56 GMT

Hi @Navinder36. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Let's start with a few questions:

What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

Re: Heatlink No power

AndaD — Mon, 31 Oct 2022 11:29:14 GMT

@Navinder36, just a friendly reminder that my colleagues and I are around and happy to continue and assist you. Keep me posted.

Re: Heatlink No power

george_t — Thu, 03 Nov 2022 14:38:10 GMT

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.