topic Re: Can’t add nest thermostat to google home in Nest Thermostats

Can’t add nest thermostat to google home

Guoni — Mon, 05 Sep 2022 19:50:31 GMT

I get the same error message every time I try to add the new nest thermostat I just installed to our google home app:

Re: Can’t add nest thermostat to google home

Ryan_G — Wed, 14 Sep 2022 08:13:20 GMT

Hi Guoni,

Thanks for reaching out here in the Google Nest Community.

Let's check a couple of things for us to further isolate the issue. Did you use the Google Home app when setting up your thermostat? Check that the Nest Thermostat is connected with the same Wi-Fi network.

Regards,

Ryan

Re: Can’t add nest thermostat to google home

Jake — Tue, 20 Sep 2022 16:41:12 GMT

Hey Guoni,

I wanted to check in and see if you managed to see Ryan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Can’t add nest thermostat to google home

Guoni — Tue, 20 Sep 2022 17:56:17 GMT

We were able to add the thermostat to a new google home account, but now we have to log into that account to access the thermostat and log out and re-login to access all our other google home products. is there a way to merge them?

Re: Can’t add nest thermostat to google home

Jake — Wed, 28 Sep 2022 21:24:19 GMT

Hey Guoni,

I am sorry to hear you are having trouble with the device not wanting to add to the app still. Do you mind me asking which model of Nest Thermostat you own? I did also find an article with some troubleshooting steps that could be of help. Please let me know if you are still having trouble from there, as I would be happy to review further.

Best regards,

Jake

Re: Can’t add nest thermostat to google home

Jake — Mon, 03 Oct 2022 17:17:43 GMT

Hey Guoni,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Can’t add nest thermostat to google home

Jake — Tue, 04 Oct 2022 16:31:45 GMT

Hey Guoni,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

Re: Can’t add nest thermostat to google home

Guoni — Tue, 04 Oct 2022 22:25:59 GMT

Still not able to add it to the account. Currently toggling between two google home accounts. Thanks

Re: Can’t add nest thermostat to google home

janthadeus — Tue, 18 Oct 2022 03:32:40 GMT

Hi folks

Checking in — I want to check if you still need help. Don't hesitate to reach back if you do.

I appreciate the help here, Ryan and Jake.

Thanks,

Re: Can’t add nest thermostat to google home

EdwardT — Sat, 22 Oct 2022 17:40:55 GMT

Hi folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Can’t add nest thermostat to google home

Guoni — Sat, 22 Oct 2022 19:21:41 GMT

Yes, I do still need help. The issue is unresolved, and the only messages I’ve been getting on this thread is “do you still need help” but unfortunately no suggestions or solution. I’ve added the nest thermostat to a new google home account but would like to merge it to my existing google home account. Please advise. Thanks

Re: Can’t add nest thermostat to google home

EdwardT — Tue, 25 Oct 2022 00:22:37 GMT

Hi Guoni,

Thanks for the response. I'm sorry to hear that you're still having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

What type of Nest Thermostat do you have?
Have you tried doing a factory reset on the Nest Thermostat and try to add it to your other Google Home account?

Thanks,

Edward

Re: Can’t add nest thermostat to google home

Guoni — Tue, 25 Oct 2022 00:26:58 GMT

Thanks. The one we have is the Google Nest Thermostat - Smart Thermostat for Home - Programmable Wifi Thermostat - Snow.

Yes, I have tried the factory reset two times.

thanks,

nina

Re: Can’t add nest thermostat to google home

EdwardT — Wed, 26 Oct 2022 01:26:14 GMT

Hi Guoni,

Thanks for the response. At what point of the setup are you getting the message? Were you able to scan the QR code at the back of the Nest Thermostat?

Thanks,

Edward

Re: Can’t add nest thermostat to google home

EdwardT — Mon, 31 Oct 2022 22:47:14 GMT

Hi Guoni,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Can’t add nest thermostat to google home

EdwardT — Wed, 02 Nov 2022 03:28:04 GMT

Hi Guoni,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward