topic Re: Power outage in Nest Thermostats

Power outage

Stanleybski — Thu, 27 Oct 2022 17:53:00 GMT

We had an extended power outage(14 hrs) we are away on holiday and the nest thermostat is showing as offline. All our there devices have rejoined our network. Can I reset the nest remotely?

Re: Power outage

EdwardT — Tue, 01 Nov 2022 00:38:38 GMT

Hi Stanleybski,

Thanks for reaching out. I'm afraid that we don't have an option to reset the Nest Thermostat remotely. It's possible that the internal battery of your Nest Thermostat was drained during the power outage. The battery should recharge until it gets to the required level to get it connected to your Wifi.

Thanks,

Edward

Re: Power outage

EdwardT — Fri, 04 Nov 2022 00:47:13 GMT

Hi Stanleybski,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Power outage

EdwardT — Sat, 05 Nov 2022 01:02:46 GMT

Hi Stanleybski,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward