topic Re: Locked out of NEST Thermostat: Not connected to the app and I cannot unlock it- Help! in Nest Thermostats

Locked out of NEST Thermostat: Not connected to the app and I cannot unlock it- Help!

Chimi_01 — Thu, 27 Oct 2022 19:16:58 GMT

Hello,

I bought a nest thermostat 2nd hand, Never connected it to the APP. It's connected to the wifi in my house, for free...It had been working fine until I went on vacation and put a lock on it and now I tried all the possible pin#'s that I could use and nothing so far... is there any way to reset the password or something, its getting cold here and I need this fixed please, any phone # that I should call maybe?

Re: Locked out of NEST Thermostat: Not connected to the app and I cannot unlock it- Help!

EdwardT — Tue, 01 Nov 2022 00:47:54 GMT

Hi Chimi_01,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. Please try connecting your Nest Thermostat to a PC using a USB cable and check if it will see a PLIST file.

Thanks,

Edward

Re: Locked out of NEST Thermostat: Not connected to the app and I cannot unlock it- Help!

Chimi_01 — Tue, 01 Nov 2022 02:17:08 GMT

I will try this. Thanks.

Re: Locked out of NEST Thermostat: Not connected to the app and I cannot unlock it- Help!

EdwardT — Tue, 01 Nov 2022 23:18:59 GMT

Hi Chimi_01,

Thanks for the response. Let us know the results so we can proceed to the next steps.

Thanks,

Edward

Re: Locked out of NEST Thermostat: Not connected to the app and I cannot unlock it- Help!

Chimi_01 — Wed, 02 Nov 2022 21:26:35 GMT

Hi EdwardT,

I have connect it like you suggested and all that I can see is this

Re: Locked out of NEST Thermostat: Not connected to the app and I cannot unlock it- Help!

EdwardT — Wed, 02 Nov 2022 22:21:52 GMT

Hi Chimi_01,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Locked out of NEST Thermostat: Not connected to the app and I cannot unlock it- Help!

EdwardT — Thu, 03 Nov 2022 22:24:53 GMT

Hi Chimi_01,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

Re: Locked out of NEST Thermostat: Not connected to the app and I cannot unlock it- Help!

Chimi_01 — Sat, 05 Nov 2022 18:38:23 GMT

Hi EdwardT,

I filled that out, now what.

Re: Locked out of NEST Thermostat: Not connected to the app and I cannot unlock it- Help!

Markjosephp — Sat, 05 Nov 2022 18:52:25 GMT

Hi folks,

Thanks for the follow-up, @EdwardT.

@Chimi_01, Thank you for your patience with us. We've created a case for you. Your issue has been escalated to our upper support team. Be on the lookout for an email from us in your inbox soon. Also, please continue the conversation there, as this thread will be locked after 24 hours.

Best regards,

Mark