topic Re: Nest Therometstat in Nest Thermostats

Nest Therometstat

Kansas46 — Wed, 26 Oct 2022 16:46:39 GMT

Will not reconnect to WI Fi

Re: Nest Therometstat

aatienza — Wed, 02 Nov 2022 06:21:36 GMT

Hey Kansas46,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: Is this your first time setting up your thermostat? Are you getting an error message? How far is your thermostat from your Wi-Fi router? Also, what country are you located in?

Thanks,

Archie

Re: Nest Therometstat

aatienza — Tue, 08 Nov 2022 01:53:27 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Nest Therometstat

Kansas46 — Tue, 08 Nov 2022 02:27:20 GMT

No, this is not the first time to set the thermostat. I have had it for a couple of years and never any problem before. Error message: nest.com/w5. ;

Have tried everything I think to get back online. I am in the US.

Re: Nest Therometstat

aatienza — Thu, 10 Nov 2022 03:33:49 GMT

Hey Kansas46,

Thanks for getting back to us. Let's check — could you fill out this form and let us know once you're done?

Best,

Archie

Re: Nest Therometstat

Kansas46 — Thu, 10 Nov 2022 14:30:07 GMT

Form filled out. Hope to get this issue fixed soon. Thanks.

Re: Nest Therometstat

Markjosephp — Thu, 10 Nov 2022 17:46:59 GMT

Hi there,

Thanks for the assistance, @aatienza.

We got your form, @Kansas46. Thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.

Best regards,

Mark