topic Re: Thermostat says it’s heating but it is not in Nest Thermostats

Thermostat says it’s heating but it is not

Padma0506 — Tue, 19 Oct 2021 19:58:01 GMT

Thermostat stays heating but nothing happens. The house is freezing. The tech support have no clue. Please help

Re: Thermostat says it’s heating but it is not

Ashepherdson — Tue, 19 Oct 2021 21:13:18 GMT

Is your furnace working properly ? Depending on the type of furnace you have it could be a faulty pilot light ?

Re: Thermostat says it’s heating but it is not

Padma0506 — Tue, 19 Oct 2021 21:15:19 GMT

Everything is working properly. Please let me know how to fix the problem or better still Ban the thermostat from the market. How can I attach a pic of the unit?

Re: Thermostat says it’s heating but it is not

Ashepherdson — Tue, 19 Oct 2021 21:21:32 GMT

Keeping in mind that I am a community member and not an employee of Google, just someone trying to help. I am escalating your issue for you.

Re: Thermostat says it’s heating but it is not

Padma0506 — Tue, 19 Oct 2021 21:22:38 GMT

Oh thank you.

Re: Thermostat says it’s heating but it is not

Padma0506 — Tue, 19 Oct 2021 21:23:45 GMT

I attached the pics of the unit and I want the service guys to trouble shoot this for me ASAP! I have small kids at home and I cannot let them live in a freezing home

Re: Thermostat says it’s heating but it is not

Ashepherdson — Tue, 19 Oct 2021 21:24:05 GMT

Can you also take a photo of the detected equipment screen, this will allow the support person to see if the system is registering all the wiring

Re: Thermostat says it’s heating but it is not

Padma0506 — Tue, 19 Oct 2021 21:25:00 GMT

I just did

Re: Thermostat says it’s heating but it is not

Ashepherdson — Tue, 19 Oct 2021 21:27:24 GMT

It's a different screen, go to settings , equipment , will look like my attached photo

Re: Thermostat says it’s heating but it is not

Padma0506 — Tue, 19 Oct 2021 21:35:00 GMT

Here it is

Re: Thermostat says it’s heating but it is not

Padma0506 — Tue, 19 Oct 2021 21:35:39 GMT

I tried attaching the photo but nothings happening

Re: Thermostat says it’s heating but it is not

Ashepherdson — Tue, 19 Oct 2021 21:38:41 GMT

That's strange, it worked in your previous replies. Can you tell me if the same 6 wires that you have in the base are showing up in the detected equipment screen?

Re: Thermostat says it’s heating but it is not

Padma0506 — Tue, 19 Oct 2021 21:40:16 GMT

Yes they are

Re: Thermostat says it’s heating but it is not

Ashepherdson — Tue, 19 Oct 2021 21:44:40 GMT

You said you already spoke with tech support, I assume they have had you reboot the thermostat? How old is the thermostat, and when did this start happening ?

Re: Thermostat says it’s heating but it is not

Padma0506 — Tue, 19 Oct 2021 21:45:38 GMT

They tried everything and it still doesn’t work. It’s new got it installed 2 weeks ago

Re: Thermostat says it’s heating but it is not

Ashepherdson — Tue, 19 Oct 2021 21:47:22 GMT

Ah... Okay so here's the kicker...has the heat ever worked with your system since the nest was installed 2 weeks ago? Also I should ask, are you in the usa or Europe(as Europe has completely different troubleshooting steps)

Re: Thermostat says it’s heating but it is not

Padma0506 — Tue, 19 Oct 2021 21:49:58 GMT

Yes I t worked briefly when I tested it after installation and I am in US. Can a google nest service guy also reply to this thread!? How do I get them to see it

Re: Thermostat says it’s heating but it is not

Padma0506 — Tue, 19 Oct 2021 21:50:46 GMT

I was using Honeywell before and it worked like a dream! My bad somebody gifted me this rubbish Nest and I invited trouble

Re: Thermostat says it’s heating but it is not

Ashepherdson — Tue, 19 Oct 2021 21:54:46 GMT

I have escalated this already , if you prefer you can contact them directly, as this is a community forum and for your situation where you need it fixed right away a direct contact may be best.

https://support.google.com/googlenest/gethelp?hl=en

It is frustrating when things don't work right I get it, but personally have used my nest for 6 years without any issues... Just need to find out where the disconnect is and get it corrected!

Re: Thermostat says it’s heating but it is not

Padma0506 — Tue, 19 Oct 2021 21:57:07 GMT

Looking at the number of people having this issue I would assume nest would do something to stop this issue. You won’t expect a new system to give trouble and now I have to call the electrician to remove this system which means more money