topic Re: Thermostat doesn’t show network in Nest Thermostats

Thermostat doesn’t show network

Reza5 — Sat, 05 Nov 2022 10:25:41 GMT

Hi , my nest thermostat doesn’t show network i did every way but doesn’t help to me i had this problem before and that time my display out of warranty and they give me replacement but know they don’t do that how can i fix problem ?
thank you

Re: Thermostat doesn’t show network

Anonymous — Sat, 05 Nov 2022 16:26:32 GMT

Have you used the replacement?

Re: Thermostat doesn’t show network

Reza5 — Sat, 05 Nov 2022 21:40:07 GMT

Yes i do , i had same problem 15 month before

Re: Thermostat doesn’t show network

Anonymous — Sat, 05 Nov 2022 22:48:06 GMT

Are you seeing an error code/message? Your other devices can connect to your wifi network?

Re: Thermostat doesn’t show network

Reza5 — Sun, 06 Nov 2022 09:50:01 GMT

No code , just stock in search network and all my devices work perfect with wifi i did all the way ,

Re: Thermostat doesn’t show network

Anonymous — Mon, 07 Nov 2022 17:56:13 GMT

Were you able to go to settings on your thermostat display? or try to press and hold your thermostat display for 10 seconds and see if anything changes.

Re: Thermostat doesn’t show network

Reza5 — Mon, 07 Nov 2022 18:13:01 GMT

I did but doesn’t work , i think hardware problems

Re: Thermostat doesn’t show network

Anonymous — Mon, 07 Nov 2022 20:52:35 GMT

You already did the factory reset too? Your router is near your thermostat right? That's strange because you're having the same issue. The replacement might be defective.

Re: Thermostat doesn’t show network

Markjosephp — Wed, 09 Nov 2022 19:22:59 GMT

Hi folks,

I'm chiming in to see how I could help.

Thanks for the assistance, @Anonymous.

@Reza5, I'm sorry to hear you've experienced the same issue with your replacement thermostat, and I appreciate that you've tried to find a fix.

Please give these steps a whirl:

Turn on your phone's mobile hotspot.
Go to your thermostat settings > reset > account connection > reset.
Check the network settings and search for available Wi-Fi networks.
1. If still no networks are found, type your Wi-Fi network name and password manually.
Lastly, going over the steps here might help.

Let me know if that helps or if the issue still persists.

Best regards,

Mark

Re: Thermostat doesn’t show network

Reza5 — Wed, 09 Nov 2022 21:08:48 GMT

Yes i did every thing , but didn’t work , i think the nest thermostat has this problem , replacement thermostat work for 1 year and again same problem

Re: Thermostat doesn’t show network

Reza5 — Wed, 09 Nov 2022 21:12:28 GMT

I did all off them but didn’t work I don’t know why nest company don’t want to fix this problem in all thermostat 3generation ?!!!

Re: Thermostat doesn’t show network

Markjosephp — Wed, 09 Nov 2022 22:04:17 GMT

Hi there,

Uh oh! I'm sorry if you have to go through this.

Please fill out this form, and we'd be happy to take a look into this for you. Let me know once you're done.

Best regards,

Mark

Re: Thermostat doesn’t show network

Reza5 — Wed, 09 Nov 2022 22:37:35 GMT

We contacted with your company by email and live chat and they say my thermostat out of the warranty and they can do anything, and they said to me i can fill the feedback form and they don’t want to help me

Re: Thermostat doesn’t show network

Markjosephp — Thu, 10 Nov 2022 17:20:26 GMT

Hey Reza5,

Thanks for letting me know, and I appreciate you checking that with us.

We can still request that they consider the option of replacing the device, since I know how important it is to you. But, in order to do so, I need you to provide us with the receipt from when you purchased your Google Nest Thermostat so that we can run another eligibility check. Otherwise, it will be best if you set yourself up by manually controlling your thermostat. If you have it, you can fill out the form to submit it to our team.

You may also visit our Google Store to see if there are on-going promotions for Google Nest devices in your country. I hope you understand.

Best regards,

Mark

Re: Thermostat doesn’t show network

EdwardT — Mon, 14 Nov 2022 23:49:10 GMT

Hi Reza5,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

Re: Thermostat doesn’t show network

Reza5 — Tue, 15 Nov 2022 06:44:33 GMT

Hi mark sorry for delay, i don’t have receipt I didn’t keep receipt

Re: Thermostat doesn’t show network

Reza5 — Tue, 15 Nov 2022 06:46:40 GMT

Hi EdwardT

i did the form now , I appreciate if you can help me 🙏🏻

Re: Thermostat doesn’t show network

EdwardT — Wed, 16 Nov 2022 00:30:37 GMT

Hi Reza5,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward