topic Re: Offline issues in Nest Thermostats

Offline issues

Christine15 — Wed, 26 Oct 2022 21:18:30 GMT

My nest keeps saying offline check Wi-Fi connection?? My wifi is working it has done this several times and just magically connects again in a couples days to over a week! This has happened 3 or 4 times since I installed it a year ago

Re: Offline issues

aatienza — Wed, 02 Nov 2022 06:19:15 GMT

Hey Christine15,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: what type of Nest device do you have? What error message are you getting in the app? How far is your Nest device from your Wi-Fi router? Also, are you using a dual-band router (2.4GHz and 5GHz)? If so, which band is it connected to?

Thanks,

Archie

Re: Offline issues

aatienza — Tue, 08 Nov 2022 01:53:55 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,
Archie

Re: Offline issues

aatienza — Wed, 09 Nov 2022 22:06:36 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie