topic Re: Nest thermostat install error in Nest Thermostats

Nest thermostat install error

JoenaV — Sun, 06 Nov 2022 13:32:29 GMT

Trying to reinstall my Nest Smart Learning Thermostat and I can't add it to Google Home. I get the following error when I try to scan the QR code : Error! Unable to start device pairing. Configuration not available.
Then I tried to add it by skipping the QR code. I enter the 6 character code on the back of the unit and then it say to pick the last 4 characters of the serial number, but nothing shows up.

Another person posted same and said once installing through Google Home it worked. I am using Google Home to install and get same error.

Re: Nest thermostat install error

David_K — Sun, 06 Nov 2022 16:28:56 GMT

Nest Learning Thermostat is setup using the Nest app, not the Home app.

Try these steps:

Factory reset the thermostat to start again.
If you haven’t already, download the Nest app on a phone or tablet.
On the Nest app home screen, tap the Settings cog.
Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
On the thermostat, press it to open the quick view menu and tap the Settings cog.
Turn the ring to select Nest app and press to open it.
Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
Follow the remaining steps in the Nest app.

Once setup, the thermostat should appear in the Home app automatically if you want to see it there as well.

Re: Nest thermostat install error

Jhonleanmel — Thu, 10 Nov 2022 00:42:52 GMT

Hey folks,

We appreciate your help here, @David_K.
@JoenaV, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Re: Nest thermostat install error

Jhonleanmel — Sun, 13 Nov 2022 19:46:15 GMT

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

Re: Nest thermostat install error

Jhonleanmel — Mon, 14 Nov 2022 19:59:43 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel