topic Re: Temp sensor requiring nest software update in Nest Thermostats

Temp sensor requiring nest software update

Gwlawbulldog — Sun, 16 Oct 2022 16:19:55 GMT

Hello,

I recently purchased the temperature sensor to go along with My nest learning thermostat, but when I try and connect the sensor it says my thermostat needs a software update. However, my nest says it’s up to date on software updates. Ideas? Thanks!

Re: Temp sensor requiring nest software update

Markjosephp — Fri, 21 Oct 2022 21:44:32 GMT

Hello Gwlawbulldog,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look into this for you.

Let's try the troubleshooting steps here:

Try restarting your Nest thermostat and attempting to add your temperature sensor again.
If the same issue persists, disconnect the thermostat from the Wi-Fi network and remove it from the Nest app.
1. Go to the account connection settings on the thermostat to disconnect it from your network.
Then, add your Nest thermostat to the Nest app.
Once added, set up your temperature sensor again.

If it still doesn't work, resetting your Nest thermostat to default should help to make sure it'll get the update that it needs.

Let me know if that helps.

Thanks,
Mark

Re: Temp sensor requiring nest software update

EdwardT — Tue, 25 Oct 2022 03:21:10 GMT

Hi Gwlawbulldog,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Temp sensor requiring nest software update

Gwlawbulldog — Tue, 25 Oct 2022 03:39:55 GMT

I’ve tried all of those steps, and still no luck. I had planned on trying again tomorrow, to see if I had received any updates

Re: Temp sensor requiring nest software update

EdwardT — Tue, 25 Oct 2022 23:42:24 GMT

Hi Gwlawbulldog,

Thanks for the update. Let us know the results once you've tried the steps.

Thanks,

Edward

Re: Temp sensor requiring nest software update

EdwardT — Mon, 31 Oct 2022 22:40:41 GMT

Hi Gwlawbulldog,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Temp sensor requiring nest software update

EdwardT — Tue, 01 Nov 2022 23:39:48 GMT

Hi Gwlawbulldog,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Temp sensor requiring nest software update

Gwlawbulldog — Wed, 02 Nov 2022 04:14:42 GMT

I’ve now officially tried it all. What software should I have? It shows 1.3.21/4.0

Re: Temp sensor requiring nest software update

EdwardT — Wed, 02 Nov 2022 22:44:38 GMT

Hi Gwlawbulldog,

Thanks for the update. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Temp sensor requiring nest software update

aatienza — Tue, 08 Nov 2022 01:37:28 GMT

Hey there,

It's us again. Were you able to fill out the form?

I appreciate the help, Mark and Edward.

Thanks,

Archie

Re: Temp sensor requiring nest software update

EdwardT — Fri, 11 Nov 2022 03:31:36 GMT

Hi Gwlawbulldog,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Temp sensor requiring nest software update

Gwlawbulldog — Mon, 14 Nov 2022 01:16:13 GMT

Still not working. I sent that form in last week, did that help at all?

Re: Temp sensor requiring nest software update

EdwardT — Tue, 15 Nov 2022 01:02:59 GMT

Hi Gwlawbulldog,

Thanks for the update. We can't seem to find your form. Could you fill it out again and include the link of this thread?

Thanks,

Edward

Re: Temp sensor requiring nest software update

EdwardT — Fri, 18 Nov 2022 01:05:27 GMT

Hey Gwlawbulldog,

I'm checking back in. Please fill out the form again with your username and the link to this thread so we can proceed to the next steps.

Thanks,

Edward

Re: Temp sensor requiring nest software update

Jake — Mon, 21 Nov 2022 18:08:01 GMT

Hey there,

I am showing a case has been created for you. Please be on the lookout for an email from our team, and let us know if you have any trouble seeing that. Please be advised that we will be locking the thread in 24 hours.

Best regards,

Jake