topic Re: Changing Furnace Heat Source in Nest Thermostats

Changing Furnace Heat Source

Snomis1 — Tue, 19 Oct 2021 11:51:56 GMT

Our thermostat was accidently set up as and electric furnace and should have been set as gas. Now heat won't work and its cold. Primary heat fuel source under Heat Configuration will not allow us to select gas. What should we do to fix this? I can access the proper location within the app to select Gas but it will not function. Electric is selected and the options are grayed out.

Re: Changing Furnace Heat Source

Yosef — Tue, 19 Oct 2021 23:40:13 GMT

I have the exact same problem with the heat source greyed out on the app. I'm hoping someone has a solution.

Re: Changing Furnace Heat Source

Snomis1 — Wed, 20 Oct 2021 10:21:01 GMT

I called nest customer service yesterday. The were able to walk me through the problem by doing a factory reset on the unit and adding it back into the system a second time. It takes about 20 minutes.

Re: Changing Furnace Heat Source

martyMSU — Tue, 30 Nov 2021 02:10:35 GMT

There's a much faster and easier way. Check out this page

https://support.google.com/googlenest/answer/9242116?hl=en#zippy=%2Chow-to-change-your-type-of-heating-equipment

Re: Changing Furnace Heat Source

Jake — Tue, 30 Nov 2021 20:09:55 GMT

Hey all,

I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Changing Furnace Heat Source

Jake — Thu, 02 Dec 2021 19:56:51 GMT

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Changing Furnace Heat Source

martyMSU — Thu, 02 Dec 2021 21:13:13 GMT

Yep. Good to go. That link I posted made it super easy to change the fuel source.

Re: Changing Furnace Heat Source

Jake — Fri, 03 Dec 2021 18:26:53 GMT

Hey Snomis1, Yosef,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Thanks so much for sharing the link as well for others martyMSU.

Best regards,
Jake