topic Re: No AC option on my next thermostat in Nest Thermostats

No AC option on my next thermostat

RRather94 — Mon, 07 Nov 2022 20:32:25 GMT

I hooked up my nest thermostat at my new house yesterday and there is no option for AC only heat. I’ve made sure multiple times that everything is connected properly and there is enough visible wiring. Everything works great except no AC. I’m not sure what to do. It’s compatible according to google.

Re: No AC option on my next thermostat

Anonymous — Mon, 07 Nov 2022 23:07:30 GMT

Is there a way for you to take a picture of your wiring set up with your thermostat? Is this a new thermostat that you installed or no?

Re: No AC option on my next thermostat

RRather94 — Tue, 08 Nov 2022 02:23:37 GMT

This is the original wiring

Re: No AC option on my next thermostat

EdwardT — Sat, 12 Nov 2022 02:51:41 GMT

Hi folks,

@Anonymous, thanks for the help!

@RRather94, thanks for reaching out. I'm sorry to hear that you're having an issue with your AC using the Nest Thermostat. To isolate the issue, could you try reseating the Y wire? Also, make sure that the end of the wire is straight and the're should be at least ⅓" to ½" of copper is exposed.

Thanks,

Edward

Re: No AC option on my next thermostat

RRather94 — Mon, 14 Nov 2022 02:10:36 GMT

I’ve reset it multiple times and even stripped the wiring more to allow more copper exposure. It works fine when plugged into the old thermostat but will not run ac and heat. There is a jumper on the original wiring and that’s the only thing I can think that would be causing the issue

Re: No AC option on my next thermostat

EdwardT — Tue, 15 Nov 2022 01:13:46 GMT

Hi RRather94,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: No AC option on my next thermostat

EdwardT — Fri, 18 Nov 2022 01:15:10 GMT

Hi RRather94,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward