topic Re: How to change email in Nest Thermostats

How to change email

732buck — Sat, 20 Nov 2021 02:08:42 GMT

Trying to change the email my Nest account is connected to. Previous email is no longer active and when I try to log in, the two step verification is sending a code to my old email. Help!!

Re: How to change email

dburgess3763 — Fri, 10 Jun 2022 16:22:24 GMT

I am having same issue and it looks like your post if pretty old. Did you ever get this resolved and if so, how did you do it?

Re: How to change email

Gxd — Sun, 23 Oct 2022 02:09:44 GMT

Same issue here. Complete design flaw. I have my username and password, but it won’t allow me to login. How can I change my nest email ?

Re: How to change email

EdwardT — Thu, 27 Oct 2022 00:26:47 GMT

Hi Gxd,

Thanks for reaching out. To change your email address, you would need to still have access to the Nest Account that you want to change the email address. Please follow the steps below:

Open the Nest app and select Sign in with Nest at the bottom of the screen.
Enter your email address and password, then tap Sign in.
Tap Settings.
Select Account, then Manage account.
Tap Account Security, then Email address.
Enter your current account password and the new email address. Retype your new email address to confirm.
Tap Save changes.
Check your new email address for a message from account@nest.com. Tap or click on the included link to verify the new address.

You can also click on this link to learn more about this.

Thanks,

Edward

Re: How to change email

Jeff — Mon, 31 Oct 2022 20:35:41 GMT

Hi Gxd,

I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Re: How to change email

732buck — Mon, 31 Oct 2022 21:07:31 GMT

Suggested solution doesn’t work when Nest requires two step authentication and code is sent to the old email.

Re: How to change email

Jeff — Thu, 10 Nov 2022 21:14:21 GMT

Hey 732buck,

Do you not have access to the old email at all? When you say it's not active, was it something like an ISP account that you no longer have an ability to reach? What's the reason you can't use the old email address?

Thanks,
Jeff

Re: How to change email

Jhonleanmel — Sun, 13 Nov 2022 21:49:41 GMT

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Re: How to change email

Jhonleanmel — Mon, 14 Nov 2022 22:03:08 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel