topic Re: Google support never helpful in Nest Thermostats

Google support never helpful

Sirbillmcneal — Sun, 06 Nov 2022 11:19:02 GMT

The google support staff does not help. I’ve had the run around for almost a year now and still can’t get help. Google is a terrible company.

Re: Google support never helpful

Markjosephp — Tue, 08 Nov 2022 18:47:41 GMT

Hello Sirbillmcneal,

Thanks for reaching out, and I'm sorry if you have to go through this. We'd like you to have a better experience.

I'd be happy to take a look into this for you. Do you mind me asking you to tell us what's happening?

I'll look forward to your response.

Best regards,

Mark

Re: Google support never helpful

Sirbillmcneal — Thu, 10 Nov 2022 06:45:51 GMT

Are you serious? I have hours and hours of contact with google and every hour I was lied to constantly.

Re: Google support never helpful

Sirbillmcneal — Thu, 10 Nov 2022 06:48:34 GMT

I don’t feel I should relive terrible events made by google employees when you could look it up. If doing your job is too much to ask maybe you shouldn’t be on this thread. I’m done with speaking to you liars.

Re: Google support never helpful

Jake — Thu, 10 Nov 2022 19:08:49 GMT

Hey Sirbillmcneal,

I am sorry to hear about the terrible experience you are having. I know this is not the most ideal situation. I would be happy to take a closer look at the issue and trouble you are having. Do you mind me asking if you have a case ID we can use to review the issue? Please let us know, so we can review further.

Best regards,

Jake

Re: Google support never helpful

Jake — Tue, 15 Nov 2022 17:31:04 GMT

Hey Sirbillmcneal,

I wanted to follow up with you. Please let me know if you are able to provide us with a case ID as I would be happy to take a closer look.

Best regards,

Jake

Re: Google support never helpful

Sirbillmcneal — Wed, 16 Nov 2022 18:34:19 GMT

I have over a hundred case id’s

Re: Google support never helpful

Jake — Wed, 16 Nov 2022 18:43:40 GMT

Hey Sirbillmcneal,

I would be happy to review your case. Do you mind providing me with the most recent case ID?

Best regards,

Jake

Re: Google support never helpful

Sirbillmcneal — Wed, 16 Nov 2022 21:47:44 GMT

I don’t share personal info on public forums

Re: Google support never helpful

Jake — Wed, 16 Nov 2022 23:10:02 GMT

Hey there,

I am sorry for any confusion. We would just need the case ID to review the trouble further. If you are unable to provide that to us, I would recommend contacting our support team for further help.

Best regards,

Jake

Re: Google support never helpful

Jhonleanmel — Sat, 19 Nov 2022 23:52:17 GMT

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Re: Google support never helpful

Sirbillmcneal — Sun, 20 Nov 2022 10:14:50 GMT

The support team is who I have the problem with. When I ask to speak to a supervisor or manager I get told there’s no one I can create a complaint with.

Re: Google support never helpful

Sirbillmcneal — Sun, 20 Nov 2022 10:15:54 GMT

Y’all really don’t know what you are doing

Re: Google support never helpful

Sirbillmcneal — Fri, 19 May 2023 10:23:25 GMT

?????