topic Re: Nest learning thermostat doesn't connect to wifi in Nest Thermostats

Nest learning thermostat doesn't connect to wifi

John75 — Tue, 19 Oct 2021 21:50:38 GMT

My Nest learning thermostat no longer connects to wifi. I have restarted the thermostat as well as the router. I also have reset the thermostat. When searching for a router, it did not detect any. All other devices are working properly. Today, I had an HVAC tech come and check the thermostat. The problem is unresolved.

Re: Nest learning thermostat doesn't connect to wifi

Beach239 — Tue, 19 Oct 2021 22:49:47 GMT

I’m having the same problem.

my connection was fine the first month, and now, no matter what i do, won’t connect.

Re: Nest learning thermostat doesn't connect to wifi

Towanda — Wed, 20 Oct 2021 17:07:49 GMT

Mine was great for 1 1/12 yr …. Will no longer connect to wifi. ???? So frustrated. Tried everything several times.

Re: Nest learning thermostat doesn't connect to wifi

Towanda — Wed, 20 Oct 2021 17:26:32 GMT

would it help to get out of original Nest app (blue house - I have latest version) and instead use Google Nest. Which requires os15.0.2? So disgusted

Re: Nest learning thermostat doesn't connect to wifi

vinzgan — Mon, 08 Nov 2021 20:51:00 GMT

Same on my side !! It appears 3 weeks ago, no way to connect it to the WiFi network. It doesn't see any SSID.

My Wifi Router is functional (several devices already connected. The SSID appears correctly if I launch a search from my mobile or my MAC).

- I restarted my router: the NEST still does not see any network.
- I reset the network settings of the NEST: it still does not see any network.
- I reset the Thermostat back to Factory settings : the NEST still does not see any network.

Software version : 5.9.4-5

So I can no longer use of configure my Thermostat from the App!

I have the impression that this is a recurring problem

Re: Nest learning thermostat doesn't connect to wifi

Jake — Mon, 06 Dec 2021 23:09:56 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nest learning thermostat doesn't connect to wifi

Jake — Wed, 08 Dec 2021 20:12:16 GMT

Hey all,

I want to ensure everyone is good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Nest learning thermostat doesn't connect to wifi

vinzgan — Wed, 08 Dec 2021 20:45:04 GMT

Hello,

No nothing works properly. Your support told me the Wireless compenent is damaged and that they cannot do anything because the thermostat is out of warranty (2 years and half).

So stop sending emails please.

Regards

Re: Nest learning thermostat doesn't connect to wifi

sladoski — Sat, 18 Dec 2021 16:43:01 GMT

I bought 3 Nest Learning Thermostats on 9/11/21 and they all worked fine for two months or so, but now one of them will not connect to the internet. I have rebooted, reset to factory settings, taken it off and put it back on, it just won't find any wifi and typing it in manually doesn't work.

Re: Nest learning thermostat doesn't connect to wifi

4PT — Mon, 20 Dec 2021 18:31:24 GMT

Installed 2 Nest thermostats on Friday. One upstairs works perfectly, one downstairs will not connect to wireless.

Re: Nest learning thermostat doesn't connect to wifi

sladoski — Mon, 20 Dec 2021 19:29:44 GMT

After trying everything and going through it with customer service, they’re sending me a replacement head. Hope yours starts working soon!