topic Re: Nest thermostat does not complete Setup in Nest Thermostats

Nest thermostat does not complete Setup

mbmaniac — Sun, 06 Nov 2022 23:33:48 GMT

I installed my nest thermostat after my five-year-old Lennox iComfort WiFi Thermostat went up. I am able configure the new Nest thermostat with my Wi-Fi network through the Google Home App, which I've uninstalled and reinstalled several times on my phone. however, when the "Connecting. Finishing up This may take a while" screen, I then get the screen, "Something went wrong. We're having trouble loading data for your home". I press the Try again button, but the same screen keeps coming back no matter how many times I press the Try again button. I've rebooted my network, restarted my phone, checked for updates for my Samsung Galaxy S13 Ultra phone, reset the thermostat back to the factory settings multiple times, I even created three different homes but no matter what I try I am unable to finish the setup. This is really frustrating! I really would like to get this working properly so I can access my heating controls remotely. Please help!

Re: Nest thermostat does not complete Setup

CoolingWizard — Mon, 07 Nov 2022 02:39:51 GMT

mbmaniac, you need to start with Nest app, configure and setup your Nest thermostat and after the setup is complete, add the thermostat to the Google Home app.

Ken, The AC Cooling Wizard

Re: Nest thermostat does not complete Setup

Anonymous — Mon, 07 Nov 2022 19:26:26 GMT

Which thermostat do you have? Is the mirror display one with 2 batteries at the back? or no?
If not, then use the nest app.

Re: Nest thermostat does not complete Setup

CoolingWizard — Tue, 08 Nov 2022 03:17:18 GMT

Eveluna,

in my home I am using a Nest Learning Thermostat 3rd Generation. It has a built in lithium ion battery.
Ken, The AC Cooling Wizard

Re: Nest thermostat does not complete Setup

EdwardT — Sat, 12 Nov 2022 00:20:37 GMT

Hi folks,

@CoolingWizard, thanks for the help!

@Anonymous, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

Re: Nest thermostat does not complete Setup

EdwardT — Tue, 15 Nov 2022 00:31:00 GMT

Hi mbmaniac,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: Nest thermostat does not complete Setup

EdwardT — Wed, 16 Nov 2022 00:33:52 GMT

Hi mbmaniac,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Nest thermostat does not complete Setup

mbmaniac — Wed, 16 Nov 2022 02:57:11 GMT

Yes I believe that is the one. But now I can't get it to connect to Wi-Fi

Re: Nest thermostat does not complete Setup

mbmaniac — Wed, 16 Nov 2022 02:58:14 GMT

Hi EdwardT,

No sorry I have not. I can no longer connect it to Wi-Fi either.

Re: Nest thermostat does not complete Setup

EdwardT — Wed, 16 Nov 2022 03:11:08 GMT

Hi mbmaniac,

Thanks for the response. Could you tell us more about what's happening? Are you getting any message when you try to connect it to the Wifi?

Thanks,

Edward

Re: Nest thermostat does not complete Setup

mbmaniac — Wed, 16 Nov 2022 13:16:53 GMT

The app appears to connect to the thermostat, but when you get to the Setup Wireless, I keep getting the error "There was a problem setting up your thermostat. Make sure your Wi-Fi network is working." I typically us a MAC filter but I disabled it while setting up the thermostat so it would connect to the network an obtain an IP address.

Re: Nest thermostat does not complete Setup

EdwardT — Thu, 17 Nov 2022 02:17:49 GMT

Hi mbmaniac,

Thanks for the response. I'd love to know more about this and I have a few questions:

What device are you using to set up your Nest Thermostat?
How far is your Nest Thermostat from the router?

To isolate the issue, could you try doing a 2 minute reboot of your devices?

Thanks,

Edward

Re: Nest thermostat does not complete Setup

Jhonleanmel — Sun, 20 Nov 2022 18:23:19 GMT

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Re: Nest thermostat does not complete Setup

Jhonleanmel — Mon, 21 Nov 2022 18:24:33 GMT

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel

Re: Nest thermostat does not complete Setup

CoolingWizard — Mon, 21 Nov 2022 18:43:56 GMT

Did your try adding the MAC of the thermostat to your router? Or, add an assigned address outside the DHCP address pool for the thermostat so it will be recognized and accepted?

Ken, The AC Cooling Wizard

Re: Nest thermostat does not complete Setup

Jhonleanmel — Tue, 22 Nov 2022 17:51:40 GMT

Hey folks,

Thanks for keeping tabs on this thread, @CoolingWizard.

@mbmaniac, let us know if you need further help with this.

Best,

Mel

Re: Nest thermostat does not complete Setup

mbmaniac — Wed, 23 Nov 2022 13:42:14 GMT

CoolingMaster,

I have tried both options. It did connect at one time but I was still unable to complete the configuration setup!

I think the thermostat is defective. How do I go about getting it replaced?

Re: Nest thermostat does not complete Setup

Markjosephp — Thu, 24 Nov 2022 20:23:37 GMT

Hi mbmaniac,

I appreciate that you've tried finding a fix, and I wanted to stop by and see how I could help.

To isolate, going over the steps here might help:

On your thermostat. Remove the display from its base and disconnect the batteries for 2 minutes before reconnecting them.
Try setting up your Nest Thermostat via a hotspot. You'll need two devices to complete this. The first device will be used for set-up, and the second device will be the source of the Wi-Fi connection (hotspot).
1. Turn on the mobile hotspot and mobile data on your other device (with an active hotspot data plan).
2. Using the setup device, go to your phone settings, turn on Wi-Fi, and connect to the Wi-Fi hotspot provided by the other device.
3. Also, using the setup device, make sure Bluetooth is on and cellular data is off.
4. Open your Google Home app, create a new home structure, and go through the setup process.
5. Choose the Wi-Fi hotspot as your Wi-Fi network.
If the prompt asked you to reset your thermostat, reset it to its default settings and try setting it up again.

Keep us posted on how it goes.

Best regards,

Mark

Re: Nest thermostat does not complete Setup

aatienza — Tue, 29 Nov 2022 01:51:43 GMT

Hey there,

It's us again. How's it going with your thermostat? Do you still need our help?

I appreciate the help, everyone.

Thanks,

Archie

Re: Nest thermostat does not complete Setup

aatienza — Thu, 01 Dec 2022 03:48:52 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie