topic Nest app lost my thermostat. And I’m 2200 miles away in Nest Thermostats

Nest app lost my thermostat. And I’m 2200 miles away

Olivertom1 — Fri, 18 Nov 2022 01:23:25 GMT

The nest app seems to have started all over again and has lost my thermostat. And I’m 2200 miles away.

Re: Nest app lost my thermostat. And I’m 2200 miles away

MplsCustomer — Fri, 18 Nov 2022 02:19:46 GMT

Are you logged on with the same Google account you used to set up the thermostat? Are you accessing the same Google Nest "home/structure" in which you set it up?

Re: Nest app lost my thermostat. And I’m 2200 miles away

EdwardT — Tue, 22 Nov 2022 01:31:37 GMT

Hi folks,

@MplsCustomer, thanks for the help!

@Olivertom1, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

Re: Nest app lost my thermostat. And I’m 2200 miles away

Olivertom1 — Tue, 22 Nov 2022 01:43:02 GMT

Thankfully it solved itself. Have no idea how or why, but suddenly the thermostat reappeared.

Re: Nest app lost my thermostat. And I’m 2200 miles away

EdwardT — Tue, 22 Nov 2022 22:00:55 GMT

Hi Olivertom1,

Thanks for the update. I'm glad to hear that it's working fine now. I will be locking this thread in 24 hours. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward